Question 2: Why have Starbucks’ customer satisfaction scores declined? Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way • As Marthe has already said‚ there is a change in customer satisfaction of Starbucks between 1992 and 2002. In this part‚ I will explain the reason why Starbucks’ customer satisfaction scores declined. Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way • Why has Starbucks’ customer satisfaction scores
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[STARBUCKS COMPANY] Introduction about Starbucks I knew about this company a long time ago but I just have drunk a kind Starbucks coffee once time last year when my sister bought it for me from American and I can’t forgot the taste of it. Starbucks is a famous brand of coffee and I understand why. That is the reason I decide to analyze this company- as a successful sample of marketing Starbucks Corporation is an American global coffee company based in Seattle‚ Washington. As
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ICA Working Paper 2/2008 Making Strategy Work: A Literature Review on the Factors influencing Strategy Implementation Yang Li1‚ Sun Guohui1‚ Martin J. Eppler2 1 2 Business School‚ Central University of Finance and Economics‚ Beijing‚ China Institute of Corporate Communication‚ University of Lugano (USI)‚ Lugano‚ Switzerland Yang li: Email: yangbaihe07@hotmail.com Tel: +86-010-62289680 Address: Business School‚ Central University of Finance and Economics‚ No.39 Xueyuan Nanlu‚ Haidian
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A Case study on strategy implementation of Virgin Group by V S Rama Rao on January 18‚ 2009 Grabbing and successful: Richard Branson‚ entrepreneurial owner and founder of Britain’s untraditional Virgin Group‚ has fused two dissimilar lines of work – show business and commerce – into a single‚ extremely profitable enterprise. Virgin Group comprises more than 100 companies in 15 countries. It includes Virgin Atlantic‚ a 12 plane long distance carrier‚ the Virgin Retail Group outlets that sell CDs
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Starbucks primary objective is to establish the company as the most recognized and respected brand in the world (Starbucks Website). Starbucks is a gourmet coffee shop so they must increase their name brand so as to justify their gourmet status. In order to maintain its success Starbucks must implement an effective implementation plan. A company may have a great product‚ but if it fails to identify a specific market‚ or to use a proper marketing plan‚ it will not be able to successfully reach the
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Pacific Coffee is the competitors of Starbucks. Pacific Coffee is another rather recognized coffee shop in Hong Kong which established earlier and it already quite well known by Hong Kong people. Pacific Coffee provides a classy and comfortable environment for customers prefers individual and quiet conversational coffee appreciation. On the other hand‚ Starbucks are doing an everyday lifestyle fashion. The "I need a coffee" type would probably prefer Starbucks while the "not in a hurry" type would
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The Starbucks Story Our story began in 1971. Back then we were a roaster and retailer of whole bean and ground coffee‚ tea and spices with a single store in Seattle’s Pike Place Market. Today‚ we are privileged to connect with millions of customers every day with exceptional products and more than 20‚000 retail stores in 65 countries. Folklore Starbucks is named after the first mate in Herman Melville’s Moby Dick. Our logo is also inspired by the sea – featuring a twin-tailed siren from Greek
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Starbucks Corporation Board of Directors and Board Committee List As of March 20‚ 2013 Board of Directors Howard Schultz (Chair) Starbucks Corporation‚ chairman‚ president and chief executive officer William W. Bradley Allen & Company LLC‚ managing director Robert M. Gates Former Secretary of Defense Mellody Hobson Ariel Investments‚ LLC‚ president Kevin R. Johnson Juniper Networks‚ Inc.‚ chief executive officer Olden Lee PepsiCo‚ Inc.‚ retired executive Joshua
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Starbucks Systematic approach • Encapsulated‚ local approval‚ focus externally (society)‚ social‚ sociology‚ 1990s Understanding external environment 1. Remote and industry environment 2. Customers and markets PESTEL Typical change drivers 1. Homogenisation of customer needs and preferences across markets 2. Development of global supply‚ distribution and communication channels 3. Gain competitive advantage through economies of scale‚ supply chain improvements‚ sorucing lower costs
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Starbucks started in 1971 and by creating a cozy third place to customers beyond home and work and offering a slightly higher price yet fine quality coffee‚ within 25 years‚ it had opened just over 1000 stores. In order to maintain its leadership position‚ Starbucks had continued pursuing growth opportunities by selling Starbucks products through mass distribution channels and expanding its retail footprint. Along with the rapid expansion and success‚ Starbucks has encountered financial downturn
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