Page 39 STARBUCKS: MAINTAINING A CLEAR POSITION Bryan C. Seaford‚ TIAA-CREF Robert C. Culp‚ Tuscan Sun‚ Inc. Bradley W. Brooks‚ Queens University of Charlotte CASE DESCRIPTION The primary subject matters of this case are Marketing and Branding. Secondary issues examined include brand equity and brand positioning. This case has a difficulty level of three (appropriate for junior level courses or higher). This case is designed to be taught in one and one half class hours and is expected to require
Premium Starbucks Coffee
that Pepsi and Coca Cola can maintain their exact mix of ingredients as a well-kept secret‚ and not let the bottling companies know what exactly goes into their product. This affects the image of the product‚ and preserves it as something of higher value‚ and actually applies a sense of prestige to the Pepsi and Coca Cola products that are kept such excellent secrets. Pepsi and Coke operate by sending concentrate to bottlers‚ who then take the necessary actions‚ and ship out their products to
Premium Coca-Cola Soft drink Pepsi
starbucKs CoFFee 2011-2013 advertising & marKeting pLan ba 174 advertising tues. thurs. 9am-12:15pm june 15‚ 2010 sam Lehnert | CommerCial ad‚ Situation analySiS‚ web Site‚ dVd and CoVer deSign danieLLe gore | ControlS‚ Final editing & Compiling‚ adVertiSing SeCtion michaeL corn | marketing‚ & print‚ radio‚ and billboard adS‚ adVertiSing SeCtion brittany Love | FinanCialS Katie boggs | FinanCialS ba 283 management mW 11:30-1:00 4/21/2010 andrew poSSehl John Vankley taylor
Premium Coffee
Starbucks: Delivering Customer Service This case study is about how Christine Day‚ who is the Vice president of Starbucks trying to deliver her plan to improve Starbucks customer satisfaction score. Starbucks was performing at a rate of 5% or higher sales growth in 11 consecutive years. However‚ Day and her associates discovered in most recent market research that‚ Starbucks was not always meeting its customer’s expectations in customer satisfaction. Day and her associates discussed and came to
Premium Starbucks Vice President of the United States Customer service
Who are the target markets for starbucks? How do they differ from those of other coffee shops? Starbucks primarily targets coffee drinkers. These segments comprise of adults‚ young adults and Kids and Teens. Starbucks offers its customers a total brand experience which stretches beyond the consumption of the bevergae. The experience includes excellent customer service‚ gold card loyalty program‚ specialty coffee drinks‚ unique drink names‚ its dedication towards social responsibility‚ elegant looking
Premium Coffee Starbucks
Starbucks Corporation Board of Directors and Board Committee List As of March 20‚ 2013 Board of Directors Howard Schultz (Chair) Starbucks Corporation‚ chairman‚ president and chief executive officer William W. Bradley Allen & Company LLC‚ managing director Robert M. Gates Former Secretary of Defense Mellody Hobson Ariel Investments‚ LLC‚ president Kevin R. Johnson Juniper Networks‚ Inc.‚ chief executive officer Olden Lee PepsiCo‚ Inc.‚ retired executive Joshua
Premium Management occupations Board of directors Corporate governance
Michael Porter’s Value Chain History of Value Chain • Popularized by Michael Porter’s book best seller “Competitive • • Advantage” 1985 Creator of “5 Forces model” Helped Gereffi in the late 1990s develop Global Value Chain. Michael Porter’s Background • Born May 23‚ 1947 in Ann Arbor‚ Michigan • Received MBA in 1971 Harvard Business School • Competition and company strategy • 6 time winner of the McKinsey Award Value • The Value is the extent to which a good or service is perceived by
Premium Management Strategic management Marketing
philosophy behind supply-chain management and the specific practices that Li & Fung has developed to reduce costs and lead times‚ allowing its customers to buy "closer to the market." Li & Fung‚ Hong Kong ’s largest export trading company‚ has been an innovator in global supply-chain management. Li & Fung has also been a pioneer in "dispersed manufacturing." It performs the higher-value-added tasks such as design and quality control in Hong Kong‚ and outsources the lower-value-added tasks to the best
Premium Value chain Globalization Supply chain management
International Compensation – Starbucks Case [pic] Starbucks takes good corporate citizenship seriously. Among Starbucks’ many initiatives is its association with Fair Trade and Conservation International to help farmers in third-world countries get a premium for the coffe they grow. But in the other side‚ there are still some problem that faced by Starbucks. Worker complaints from Starbucks’ baristas in the past couple of years have resulted in negative publicity for Starbucks. Recently‚ an outburst
Premium Salary Employment compensation
Economy ECCO A/S – Global Value Chain Management Question 1: 1. Relate the Ecco case to the conceptualization of the organization as a global factory. What similarities and dissimilarities with the global factory conceptualization do you see and what solutions may it present? Similarities: As ECCO had been very successful in the footwear industry by focusing on production technology and assuring quality by maintaining full control of the entire value chain‚ ECCO grew and faced increased
Premium Transaction cost Value chain Strategic management