2013 GROUP 6 2013 GROUP 6 STRATEGIC MANAGEMENT STRATEGIC MANAGEMENT TROY UNIVERSITY TROY UNIVERSITY STARBUCK CASE ANALYSIS STARBUCK CASE ANALYSIS Instructor: Min Carter‚ Ph.D. Instructor: Min Carter‚ Ph.D. LY NGOC HUY TRAN QUOC HUY HOANG VAN VINH TON KHANH PHUONG VU NGUYEN TRAM ANH LY NGOC HUY TRAN QUOC HUY HOANG VAN VINH TON KHANH PHUONG VU NGUYEN TRAM ANH Saigon‚ May 20‚ 2013 Saigon‚ May 20‚ 2013 TABLE OF CONTENTS I. INTRODUCTION 1 II.
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STARBUCKS: THE PAST‚ TODAY AND TOMORROW The name Starbucks coffee is known by people throughout the whole world today. Starbucks is one of the famous coffee brands and shop it also is the best coffee making. Starbucks have shown many changes throughout years‚ we can see the change in their coffee making. Today Starbucks has created many different type of coffee not the same as years ago. It has shown us many differences in their coffee making business. Starbucks started business
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Starbucks is one of the largest coffeehouse companies in the wild world‚ which is started by Jerry Baldwin‚ Zev Siegl in Seattle’s Pike Place Market by selling premium-roasted coffee. Then Gordon Bowker started the company after gaining motivationfrom Peet’s Coffee. Today‚ Starbucks is the premier roaster and retailer of specialty coffee around the world which operating in more than 60 countries with about 15000 total stores until now. Regarding of the study results online‚ lots of consumers think
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O. HENRY‚ THE LAST LEAF In the 1890s‚ many artists lived in Greenwich Village‚ in One morning‚ the doctor spoke quietly to Sue outside Johnsy’s room. New York City. Sue and Johnsy were artists. The two girls met each ‘I can’t help her‚’ the doctor said. ‘She is very sad. She other in the month of May‚ at a restaurant in Greenwich doesn’t want to live. Someone must make her happy again. Village. What is she interested in?’ ‘I’m from the State of Maine‚’ Sue said to Johnsy
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Tea is soothing‚ a quality to be craved in these stressful days. It is more subtle than coffee and meant to be sipped‚ not gulped. A cup of tea has less caffeine than a cup of coffee — half the amount or less. From a single evergreen plant‚ camillia sinensis‚ come the thousands of nonherbal teas consumed around the world. The variety depends on where the tea is grown and how it is gathered and processed. Some variables that determine the type of tea are whether the tea is made from long leaves or
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ubble tea‚ also known as pearl milk tea or boba milk tea‚ is a Taiwanese tea-based drink invented in tea shops in Taichung‚ Taiwan‚ during the 1980s.[1] The term "bubble" is an Anglicized imitative form derived from the Chinese bōbà (波霸) meaning "large breasts‚" slang for the large‚ chewy tapioca balls commonly added to the drink. These are (粉圓‚ fěnyuán)‚ also called "pearls" (珍珠‚ zhēnzhū). Most bubble tea recipes contain a tea base mixed with fruit or milk. Ice-blended versions are usually mixed
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James Taylor planted the first 19 acres of tea in Loolecondra Estate near Kandy‚ Ceylon and this marked the birth tea industry in Ceylon (Sri Lanka) 1872 First sale of Loolecondra teas in Kandy 1873 Export of Sri Lanka’s first tea consignment of 23 lbs from Loolecondra Estate to London 1876 Founding of the first Broking firm John Brothers & Co. 1877 Manufacture of first “SIROCCO” tea drier by Samuel C. Davidson 1880 Manufacture of first tea rolling machine by John Walker & Co
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Question 2: Why have Starbucks’ customer satisfaction scores declined? Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way • As Marthe has already said‚ there is a change in customer satisfaction of Starbucks between 1992 and 2002. In this part‚ I will explain the reason why Starbucks’ customer satisfaction scores declined. Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way • Why has Starbucks’ customer satisfaction scores
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Main Competitors Coffee shops Howard Schultz Wang jingying (CEO 0f Starbucks China) $14.9 billion (total 2013) $9.17 billion(China 2013) 10.4%(2013) 200000 (total 2013)12000 (China 2013) Coasta Coffee‚ McCafe2 Company Background & History History of Starbucks In 1971‚ Starbucks opens first store in Seattle’s Pike Place Market. In 1982‚Howard Schultz joined Starbucks as the director of retail operations and marketing. Starbucks begins providing coffee to fine restaurants
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STARBUCKS Starbucks Corporation (NASDAQ: SBUX) is an international coffee and coffeehouse chain based in Seattle‚ Washington. Starbucks is the largest coffeehouse company in the world‚ with 17‚009 stores in 50 countries‚ including over 11‚000 in the United States‚ over 1‚000 in Canada‚ and over 700 in the United Kingdom. Starbucks sells drip brewed coffee‚ espresso-based hot drinks‚ other hot and cold drinks‚ coffee beans‚ salads‚ hot and cold sandwiches and panini‚ pastries‚ snacks‚ and items
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