Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka K. A. Silva Lanka Com Services (Pvt) Limited‚ Colombo‚ Sri Lanka S. T. W. S. Yapa Department of Decision sciences‚ University of Sri Jayewardenepura‚ Nugegoda‚ Sri Lanka samanyapa@sjp.ac.lk ABSTRACT The landscape of the telecommunication industry in Sri Lanka has been changed drastically since the deregulation of telecommunication sector in early 1990s. Number of service providers has been increased
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about studying “Employee Engagement” in India Yamaha Motor Pvt Ltd. The objective of this project is to: • To determine the degree of engagement in employees. • To study the attitude of employees towards their organization. • To study how engagement helps in developing themselves. Employee engagement refers to cooperation between its employees and organization where everyone works together to achieve goals of organization and of the employees as well. It is a tool which determines
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applying theory to economic practice. After completing this module‚ students will be familiar with: the procedure of hypothesis testing; the possible outcomes in hypothesis testing; the difference between significant and nonsignificant statistical findings. After completing this module‚ students will be able to: define what is meant by a hypothesis and hypothesis testing; understand the logic of hypothesis testing and describe the steps of hypothesis testing procedure;
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Employee benefits Depending on the business‚ meeting employer business goals may be highly dependent on having the right human capital and keeping workers satisfied and motivated. Often‚ attraction and retention of employees are key business issues. The discussion of employer goals for retirement benefits below and the data provided demonstrate that employers are viewing the provision of these benefits as a key business issue‚ with attraction‚ retention and being competitive being the three top
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A study on Administration and facility management CONTENTS S.No. TITLE NAME PAGE No. 1 Introduction 07 2 Company profile 20 3 Need for the study 26 4 Review of literature 28 5 Objective of study 30 6 Limitations of the study 32 7 Research methodology 34 8 Data analysis & interpretations 40 9 Findings 73 10 Suggestions 76 11 conclusion 78 12 Annexure 80 13 Bibliography 84
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A researcher predicts that watching a film on institutionalization will change students’ attitudes about chronically mentally ill patients. The researcher randomly selects a class of 36 students‚ shows them the film‚ and gives them a questionnaire about their attitudes. The mean score on the questionnaire for these 36 students is 70. The score for a similar class of students who did not see the film is 75. The standard deviation is 12. Using the five steps of hypothesis testing and the 5% significance
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Beginning in the 1970s‚ two developments dramatically changed in employee selections. First‚ the development of meta-analysis‚ arguably one of the most influential methodological developments in recent decades‚ made it possible to cumulate quantitatively the results of large numbers of small-scale studies‚ resulting in a quasi-massive-scale study. Second‚ the results of large-scale studies of military personnel and others also became available. The results of both kinds of studies provided strong
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hospitals of the United States fall short of representing ethnic and diverse individuals. Perception for the need to hire more minority nurse educators and researchers who are from diverse‚ disregarded‚ or downgraded populations. Recruitment and retention of nurses from these populations are priorities for
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Nursing retention of the experienced nurse is a common problem in many acute care hospitals. With the recent increase in nursing graduates and‚ there is still expected to be a nursing shortage of 260‚ 000 nurses between 2018 and 2025 (Buerhaus‚ Auerbach & Staiger‚ 2009‚ p. 663). The financial impact related to nurse turnover is astronomical; the cost of replacing a nurse costs anywhere between $42‚000 and $64‚000 dollars (Lynn & Redman‚ 2005). To properly stabilize staffing in order to operate a
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