Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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Differences between Process Maps and Value Stream Maps Value Stream Maps Include: 1. Value Add and Non-value Add of steps/activities 2. The Information flow along with the process flow to make the product 3. More information/data on the processes 4. Closed Circuit from the Customer back to the Customer 5. No Takt Time taken into account in process maps [pic] Value Stream Maps Information Flow goes from right to left while the process/material flow goes from left
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consideration about their customer service in online marketing platform‚ not only providing many kinds of user engagement but they have to maintain it as well. (3) Dell should be more creative into their design features customization to attract more customers. Strengths 1. Good business model 2. Low inventory cost 3. High market shares 4. Customizable of the product 5. Competitive pricing Weaknesses 1. Not popular among college student 2. No retailers‚ customers without internet connection
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Does the journey matter more than the destination? Three pieces of text discuss the importance of a journey are “Hero’s Adventure “by Joseph Campbell and Bill Moyers‚ “Courage”by Anne Sexton‚ and “The Road Not Taken “by Robert Frost. The journey matters more than the destination when things change a lot in you throughout the journey. The traveller has new experiences in the journey and gains wisdom. ¨Hero’s Adventure” written by Joseph Campbell is an example of piece of text that
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A Journey That Needs To Be Known A jouenry to the unkown.A journey is an act of traveling from one place to another.A hero is a person‚ who is admired or‚ idealized forcourage ‚ outstanding achievments‚or noble qulites.Now let me introduce you to a Hero Journey. It is a fundemental peradigm of human experince that is frequently the basis for wrtiten stories‚drama‚ and film.This comes from the mythologist Joseph Campbell.The stages and archetypes of the jpourny have been developed and appiled to film
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Basic Steps 2/4 Time Signature 3/4 Time Signature Chapter I Introduction Lesson Objectives Exercise 1.2 * 2. Lesson 2 Lesson Objectives: To execute the basic steps with accuracy while dancing; To enumerate the basic steps in the different dance patterns: 2/4 and 3/4 time signature; and To define each basic steps. * 3. The following basic steps are arranged in alphabetical order. It is divided into two groups‚ the 2/4 and the 3/4 time signature. You will notice that some basic steps are found
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Coca-Cola’s Journey to World Class Supply Chain Excellence 1 Classified - Internal use Agenda • • • • • • Who We (CPS) Are Journey Stages Structure & People SCE3 Methodology Key Learnings Q&A 2 Classified - Internal use Who is Commercial Products Supply? Caps CO2 Water Concentrate Bottles Brand Labels Sweeteners 3 Classified - Internal use CPS’s Global Span in es rn Sit te re 8 es he W isp em H in es & Sit pe 7 ro a Eu fric A in es Sit ia 10 As 4 Classified
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that "a journey of a thousand miles begins with a single step." Mr Curran‚ Miss Calendar‚ fellow students. The word journey originates from the French word "jour" meaning ’the duration of a day.’ A journey suggests the idea of a somewhat prolonged travelling for a specific object‚ leading a person to pass directly from one point to another. A journey can be something we undertake with a distinct goal in mind‚ however some journeys are so insignificant they may go unrecognised. A journey is not
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It is no secret that some companies aim to look after their customers well‚ ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore‚ it is very important to understand who our customers are‚ their expectations of the service they experience and
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from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He is not dependent o n us‚ we are depended on him. He is not an interruption of it
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