THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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A memorable Journey DS and my fellow student officer‚ assalamualaikum and very good noon. Today I am in front of you to discuss about my memorable incident from my life. ““A good long ride can clear your mind‚ restore your faith‚ and use up a lot of fuel.” And I love to do that. Unfamiliar territory may cause discomfort‚ travel expenses‚ being away from home/family‚ not being able to communicate well with the natives‚ with all this problems in hand‚ still people love to travel‚ spend huge
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Speech- Journeys “To travel hopefully is a better thing than to arrive.” In other words a journey and the experiences you have are better than the actual destination. The novel “The Adventures of Huckleberry Finn” by Mark Twain and the poem “The Road Not Taken” by Robert Frost have taught me that journeys may involves barriers and hardships‚ they can lead to significant personal change and more importantly journeys facilitate reflection about how you see yourself‚ others and the world. Journeys are
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Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
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English essay- Prescribed and related text “It is not the destination that matters‚ but rather the journey” “Journey” can mean anything. It could be travelling from one place to another‚ or an adventure. The concept of journey can be seen in three different ways; which are physical‚ inner and emotional. The prescribed text that will be discussed in this essay is the film “Beneath Clouds” directed by Ivan Sen. The related text that will be discussed is a visual text of a book cover called “The Ivory
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Enhancing Customer Data Enhanced Customer Data Repository is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management. · combination of all the internal structured business data (CRM‚ ERP‚ POS and all the internal system data) and external unstructured data ( Social media data‚ feedback surveys‚ Audios‚ Videos‚ streaming data‚ Call center data‚ images) · unmanageable volumes
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satisfaction is a central concept in modern marketing thought and practice. Referred to many as the "marketing revolution" of the 1970s‚ a sudden shift toward customer-oriented marketing became the newest "trend" in business—and it has held its ground since: Business starts with the customer. Customer satisfaction matters. It matters not only to the customer‚ but even more so to the business because it directly impacts a company’s bottom line profits. The marketing concept emphasizes delivering satisfaction
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found. Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9 Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research
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Needs of a Customer Greeting Service When customers walk into a restaurant‚ whether it is McDonald’s or Chez Pierre‚ they expect to be acknowledged. This is a small service‚ but it is imperative to the success of the restaurant‚ as customers who are not greeted may simply walk out and eat somewhere else. The type of host a restaurant has will depend on the type of restaurant it is as well as how busy it is. Some restaurants pay hosts to greet customers‚ call names off waiting lists and walk customers
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Customer Relationship Management Assignment 1 The Customers Revenge The cases of Jessica and Tom In both cases there is a problem with the Andromeda XL. Jessica had problems all over the place. From a failing air-conditioning to a jammed CD-player. In the case of Jessica she even got a new Andromeda XL. After 3 months the problems happened again. Tom’s failing Andromeda almost ended up in a deadly accident. It begins to be very clear that we are simply dealing
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