Service Enterprise IE-497B Dr. A.Ravindran October 5‚ 2007 Case Study #2 (Clean Sweep‚ Inc.) Made by: Moises Eidelman 1 Question #1) Plot the Run Charts for (a) total number of complaints and (b) complaints for each crew. Part (a) Table 1 Total number of complaints per month month 1 2 3 4 5 6 7 8 9 # complaints 35 31 24 21 16 14 8 15 14 Figure 1 Run chart for total number of complaints 2 Part (b) Table 2 Total number of monthly complaints per crew month
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the Cola Wars? Steve M. McKelvey Overview of the Soft Drink Industry Coca-Cola: The Defending Champion Since its inception in the late 1800s‚ Coca-Cola has experienced meteoric growth‚ progressing from nine glasses per day to nearly 4.5 billion cases on an annual basis ("Top 10‚" 2004). Today‚ Coca-Cola offers nearly 400 brands in over 200 countries and controls the highest market share (44%) in the soft drink market ("Top 10‚" 2004). In addition to its leading global market-share‚ Coca-Cola also
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CASE 2 FOUR CUSTOMERS IN SEARCH OF SOLUTIONS OVERVIEW Four telephone subscribers from the same street in a suburb of Toronto complain individually to Bell Canada about a variety of different problems. Is there more to each problem than might appear on the surface? Does it offer Bell a marketing opportunity? TEACHING OBJECTIVES • Provoke a discussion of the potential underlying causes of consumer complaints. • Highlight the fact that complaints are often opportunities in disguise‚
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9-501-019 REV: SEPTEMBER 26‚ 2005 RAJIV LAL EDITH D. PRESCOTT Callaway Golf Company Ely Callaway‚ Callaway Golf Company’s (CGC’s) 80-year-old founder‚ chairman‚ and chief executive officer‚ sat in the conference room one sunny day in fall 1999 contemplating his company’s remarkable story. He wondered how that story might continue in light of some recent internal and external challenges. In the span of a decade‚ Callaway had built CGC into the dominant player in the golf equipment business
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The Cliptomania™ Web Store Edgar Martinez Columbia Southern University Management information Systems Dr. Kimico Myers October 13‚ 2014 To my observation‚ the first strategic matter faced by the company in launching and developing their new e-business venture is to streamline their mode of operation by setting up their e-commerce site (web) and making it practical to their needs. Jim and Candy and Jim made the decision to hire a vendor to host their site. I addition‚ they went on to use the
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Impact of Information Technology in Store Operations Research paper Submitted by: - Jigar Mehta Roll no.21 PGDM-RM 2nd year 2007-2009. Impact of Information Technology in Store Operations Introduction: Retailing is a “technology-intensive" industry. It is a well-known fact that the retail industry always works on razor thin margins and the key to survival lies in optimization of resources both in space and time dimensions as well as maximization of customer satisfaction. Successful
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\ CASE STUDY National Foods Limited (NFL) History In 1970 the spice industry in Pakistan was unstructured‚ unbranded and loosely sold. It all started when the present management took over a small company called “National Food Laboratories Limited”. The company began its journey in a rented ware house in Dinar Chambers with the initial sales of only Rs. 16‚500 in the first year. The company created a spice mill and packaging plant
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success and see if its helping the or effecting the company profitability. Also a few charges have been raised due to the illegalities practice of the company‚ but the company tries to follow the law. In this case there were a few ethical issues has been raised like stealing the idea of the store and franchising practicing. Finally‚ the company tries to do their best to fulfill its philanthropic responsibilities by building up social causes. 2- What is your assessment of The Body Shop’s response
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Minding the store 1- There are nine specific ways to foster empowerment. Ken Hoffman didn’t follow these rules and thus failed to produce a sense of competence choice‚ impact value and security. The first rule that Ken Hoffman violated was articulating a clear vision and goals. When Ruth Cummings was made the branch manager‚ she was told to make the store one of the best in the system. He failed to share the vision of where the organization is going and how Ruth can contribute as an individual
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Instructors Manual Case Studies Table of Contents Introduction Shipper Manufacturing Company ………………………………............ C-2 FHE‚ Inc. ……………………………………………………………….. C-5 Early Supplier Integration in the Design of the Skid-Steer Loader……... C-9 Process Design Eastern Gear‚ Inc. ………………………………………………………. C-17 Southwest Airlines: Singin’ the (Jet) Blues …………………………….. C-21 The Field Service Division of DMI ……………………………………. C-29 Pharmacy Service Improvement at CVS (A) …………………………… C-36 U.S.
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