Review of STP & Marketing Mix On Under the guidance of DR. reeti agarwal Submitted by: Krishnendu Karmakar (JL13FS23) Arindam Banerjee(JL13FS15) Paritosh Kumar Singh (JL13FS35) Rajneesh Kumar Sharma (JL13FS44) ACKNOWLEDGEMENT Report is an excellent tool for learning and exploration. No classroom routine can substitute which is possible while working in real situations. Application of theoretical knowledge to practical situations is the bonanzas of this report
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Pamela Spencer Case The issued being argued is weather the customer is always right. In this case we see how a home improvement store must deal with an unhappy customer who is extremely dissatisfied with the installation of a fence supplied and installed by the store. The customer wants the store to replace the fence. However‚ if the store does replace the fence‚ it’s in danger of achieving profitability for the quarter. This in return prevents the employees to miss their bonuses. The actions
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Dick Spencer In this case Dick Spencer‚ a well-known employee of an aluminum producing company worked his way up the ranks from being a successful salesman to a plant manager. However through his transition of roles Dick experienced some pitfalls. In the following paragraphs I will discuss the main contributing factors to Dick’s success as a salesman and the issues he faced as a plant manager and provide informed alternative solutions. Dick knew the business well which played a vital role in
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STP ANALYSYS Product: Cadbury Bournville Segmentation Cadbury has segmented the market based on following parameters: DEMOGRAPHIC: Age: Under 6 years ‚6-11 years‚ 12-19 years‚ 20-34 years‚ 35-49 years‚50-60 years‚60+ PSYCHOGRAPHIC: Socio-economic classification: A1‚A2‚B1‚B2‚C‚D‚E1‚E2 Targeting Bournville is targeting not all customers. This brand is for those who love chocolates. The brand is aiming the 20-30 yr old SEC A segment. This is a chocolate that one will indulge when they feel
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The business began in 1940‚ with a restaurant opened by brothers Richard and Maurice McDonald in San Bernardino‚ California. Their introduction of the "Speedee Service System" in 1948 furthered the principles of the modern fast-food restaurant that the White Castle hamburger chain had already put into practice more than two decades earlier. The original mascot of McDonald’s was a man with a chef’s hat on top of a hamburger shaped head whose name was "Speedee." Speedee was eventually replaced with Ronald
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CASO MARKS AND SPENCER I. POSIBLES PROBLEMAS Dirección de la compañía por parte de familiares. Elevados gastos en servicios innecesarios para el personal. Ausencia de estudios de mercado que respalden la expansión internacional. Elevada participación en las operaciones de los proveedores. Poca inversión en publicidad y promociones. Excesivo paternalismo hacia sus empleados. Dificultad para contar con proveedores en nuevos mercados debido a los elevados estándares de calidad que exigía. II
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The Data Protection Act 1998‚ prevents Marks and Spencer’s from using their customer’s personal information. If Marks and Spencer did not follow this law then their customers will not be fully protected. Also any information about Marks and Spencer’s customer can only be kept for a specific period of time. If Marks and Spencer’s don’t comply with this law then they will start to lose customers as all customers want their details to be protected as they don’t want their credit cards to be stolen etc
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iodide has been converted to iodine (1) (with correct use and spelling of iodide and iodine) The 1st experiment shows that bromine is more reactive than iodine (1) The 2nd experiment shows that chlorine is more reactive than bromine (1) Accept 1 mark for 2nd and 3rd marking points if the correct reactivity order of chlorine > bromine > iodine has been stated. 3 (ii) Br2 + 2I– 2Br– + I2 (1) 1 [4] 3. add AgNO3/Ag+
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The Dick Spencer case study contains multiple management issues but perhaps the most glaring problem is Dick’s micromanagement approach. This leadership style appears to be having a very negative impact on employee morale. Additionally‚ Dick’s approach seems to be perpetuating resistance to desired organizational changes. These three problems are not new to organizations‚ and a great deal of published literature exists that defines‚ describes and suggests recommendations to help overcome these
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The Struggle…Is Real I’ve been reading about the hatred in South Africa with apartheid and being treated unfairly. According to Mark Mathabane‚ ways hatred can be treated in South Africa is to follow under the lead of Nelson Mandela. Mark Mathabane stated in the article that “Hatred can be vanquished by humanity”. Which is true because taking out all your hate with violence doesn’t do anything but cause more problems. Mathabane also states in the article “Under the leadership of Nelson
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