PolyTaste 2008: Service Audit Robert Hartman May‚ 2008 1 Agenda • • • • • • • What is a Service Audit? Dimensions of Service Guest Touch Points Event Environment Moments of Truth Observable Standards Audit Results 2 1 What is a Service Audit? • A Formal Study of Actual Service Performance – Based on Observable Standards – Performed by Disinterested Observers – Qualitative • Gathers Impressions • Characterizes Guest Experience – Quantitative • Gathers Data • Reports Operations
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CHAPTER 19: PROFESSIONAL CONDUCT‚ INDEPENDENCE‚ AND QUALITY CONTROL Ethics and Professional Conduct * Ethics- system or code of conduct based on moral duties and obligations that indicate how an individual should interact with others in society. * Professionalism- refers to the conduct‚ aims‚ or qualities that characterize or mark a profession or professional person. * Most important concepts: personal responsibility and integrity * Accounting profession has developed a Code
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AUDIT OF: DATE OF AUDIT: MAY 11‚ 2012 AUDITORS: Audit Participants: |Name |Position | | |Branch Manager | | |Assistant Manager | |
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Final Review Questions Chloe Granahan 1. Assume that the audit team notes the client has made a significant change in its product line which requires that new equipment be purchased. Which of the following would be of greatest concern to the auditor? A. Inappropriate book value of new equipment. B. Impaired value of new equipment. C. Impaired value of old equipment. D. Inappropriate depreciation calculation for new equipment. 2. A. B. C. D. Audit procedures should be proportional to which of the following
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Mohamed Abukhdair ENC 4416 Rhetorical Web Audit on ShortMoney.net Table of Contents Cover Page……………………………………………………………………………………1 Table of Contents…………………………………………………………………….……...2 Introduction………………………………………………………………………….………..3 Methodology………………………………………………………………………….………4 Summary of Findings……………………………………………………………….………5 Images………………………………………………………………………………….……...6 Analysis of Findings……………………………………………………………….………..7 Recommendations………………………………………………………………….……...10 Conclusion Works Cited…………………………………………………………………………
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Assignment: Perform a diversity research audit on one of the top 10 companies identified by DiversityInc as a company that demonstrates the business case for diversity. There are 2 parts to this assignment a proposal and then the final project paper. Part 1 is the proposal (3 pages) - (due 10/2) submit a proposal which includes the company you plan on researching (Sodexo – No 1 in the DiversityInc) http://www.diversityinc.com/sodexo/ The criteria by which results will be measured (ie. CEO
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Qantas is the world’s second oldest airline‚ having been founded in the Australian outback in 1920. It is Australia’s largest domestic and international airline. The name comes from the initial letters of the words in the original registered title—Queensland and Northern Territory Aerial Services Limited. The Qantas Group employs approximately 32‚500 people and operates a fleet of over 250 aircraft‚ comprising Boeing‚ Airbus and Bombardier aircraft from full-size long-haul aircraft to smaller
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Marketing Audit Starbucks Stores R. J. Yung Marketing Management March 13‚ 2006 Executive Summary Since its foundation in 1971‚ Starbucks has been working uncompromisingly to achieve the company objective of becoming the world’s leading coffee brand. Having gone through various stages of growing pain‚ today the Company is operating with over 10‚000 stores in 37 countries. Starbucks’ success was mostly a direct result of its aggressive expansion plan‚ that consequently turned the Starbucks
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Regina for the period 1986 to 1988. Also‚ compute key liquidity‚ solvency‚ activity‚ and profitability ratios for the years 1987 and 1988. Given these data‚ identify what you believe were the high-risk financial statement line items for the 1988 Regina audit. I computed the ratios for 1986 as well as the required 1987 and 1988. The most interesting occurrence is how the values for the growth were not translated in the ratios. As sales increased‚ cost of goods sold decreased. This would indicate that
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Apple Brand Audit 1. Brand Inventory A. Brand Elements Apple Inc. has been committed to bringing the best personal computing experience to students‚ educators‚ creative professionals and consumers around the world through its innovative hardware‚ software and Internet offerings. Apple Inc. designs‚ manufactures‚ and sells computers‚ music players‚ and now mobile communication devices. Apple Inc. has always been known by its users as a revolutionary and innovative company that never
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