JOHN R. WELLS GALEN DANSKIN Best Buy in Crisis Introduction At the end of fiscal 2012‚ Best Buy found itself in an increasingly challenging situation. Although it could still claim to be the world’s largest consumer electronics retailer with $50.7 billion in revenues‚ growth for the year‚ at 0.9% was anemic. Meanwhile‚ Amazon’s sales in Best Buy’s categories were growing at more than 50% p.a. and its total sales‚ at $48 billion‚ were approaching those of Best Buy. Operating profits were also disappointing
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Although Best Buy is an electronic consumer’s dream‚ they are facing two major threats: 1) The increasing number of competitors and‚ 2) The strong emergence of online retailing. I recommend that to address these issues Best Buy should close several “Brick and Mortar” stores and move to more of an online based strategy. Due to the low cost of online retailing‚ discount retailers such as Amazon‚ Wal-Mart and Target have been able to gain significant market share. Unlike Best Buy‚ Amazon does not
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Overview: Best Buy Co. is a specialty retailer of consumer electronics‚ entertainment software‚ home office products‚ appliances and related services. The company operates both in the domestic and the international segment. Its domestic segment consists of all Best Buy stores and online operations within the United States‚ including the brand names: Best Buy‚ Geek Squad‚ Magnolia Audio Video‚ Pacific Sales Kitchen and Bath Centers and Speakeasy. Its international business covers Canada and most
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Best Buy’s failure in China is another example of a slow‚ arrogant major international player that didn’t understand China. Their own explanation of why they failed: “China’s demand for low prices without regard for service‚” is clearly a lame excuse. By Fang Yu‚ China Entrepreneur magazine Best Buy shut down their nine stores in China on February 22nd‚ and within 48 hours fell into an unprecedented credibility crisis. Customers rushed to Best Buy stores on hearing the news and were locked
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Best Buy’s Valuation Best Buy Co.‚Inc. (BBY) is one of the leading retail stores in the United States. It was founded in 1966‚ and its headquarter is located in Richfield‚ Minnesota. It operates in both domestic and international segments (Canada & Mexico). Best Buy is a multinational specialty retailer that includes six main revenue categories: 32% consumer electronic‚ 46% computing and mobile phones‚ 8% entertainment‚ 8% appliances‚ 5% services‚ and 1% others. Best Buy has maintained a steady growth
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Best Buy Context Analysis Best Buy Co.‚ Inc. is a specialty retailer of consumer electronics in the United States‚ accounting for 19% of the market. It also operates in Mexico‚ Canada‚ China‚ Turkey and the United Kingdom. The company’s subsidiaries include Geek Squad‚ Magnolia Audio Video‚ Pacific Sales‚ and in Canada operates under both the Best Buy and Future Shop label (Dual Branding). Together these operate more than 1‚150 stores in the United States‚ Puerto Rico‚ Canada‚ China‚ Mexico‚ and
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One of the fortune 500 companies in our society is Best Buy. Best Buy is one of the largest consumer electronics retailer company in the United States and Canada. There are many products Best Buy distributes‚ such as; computers‚ computer equipment‚ video and audio products‚ refrigerators‚ coffeemakers‚ compact discs‚ video games‚ DVD and VHS movies and players‚ CD’s‚ computer software‚ cameras‚ cell phones‚ and satellite systems and so on. In addition‚ their customer service is very helpful and has
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1. What type of retailer is Best Buy? Best Buy Co.‚ Inc. is a multinational retailer of consumer electronics‚ home office products‚ entertainment software‚ appliances and related services. 2. Do you agree with the strategy Best Buy has adopted to respond to its competitors? Why or why not? Yes‚ I agree to the strategy that Best Buy has adopted to respond to its competitors. If I wanted to buy something as simple as a toaster I would go to Wal-Mart‚ but when it comes to buying high technical
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Best Buy was originally opened in 1966 as Sound of Music‚ an audio store by Richard M. Schulze and his business partner Gary Smoliak. By 1970‚ Sound of Music reached $1 million dollars in annual sales and had nine stores in operation throughout the Minnesota area. As of 1979 Sound of Music became the first to offer Panasonic‚ Magnavox and Sony video and laserdisc equipment. The tornado that hit the Rossville store in 1981 prompted the name “Best Buy.” As a result of the tornado the store held a “Tornado
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Based on the Case Study "Best Buy Co.‚ Inc.: Sustainable Customer Centricity Model?"‚ Case 24‚ starting on page 24-1‚ complete the following requirements: • Identify their resources‚ capabilities‚ and core competencies • Write two findings of fact‚ with a fully justified recommendation/justification • Comment on classmates’ and instructor’s postings Resources: Best Buy number one resource are their employees that have the skills and knowledge about what they sell. This makes them a service
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