PolyTaste 2008: Service Audit Robert Hartman May‚ 2008 1 Agenda • • • • • • • What is a Service Audit? Dimensions of Service Guest Touch Points Event Environment Moments of Truth Observable Standards Audit Results 2 1 What is a Service Audit? • A Formal Study of Actual Service Performance – Based on Observable Standards – Performed by Disinterested Observers – Qualitative • Gathers Impressions • Characterizes Guest Experience – Quantitative • Gathers Data • Reports Operations & Performance
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Acct 4400.002 Case Set 2 Case 2a Questions: 1. Read AU 110 (a) What are management’s responsibilities pertaining to the independent audit? According to the PCAOB Standards‚ section AU 110.03 clearly states that management shall bear responsibility for all issued financial statements‚ the adoption of sound accounting policies‚ and for establishing and maintaining a system of internal controls that will record‚ track and process transactions‚ events and conditions. Management shall also maintain
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THE ASSOCIATION BETWEEN AUDIT COMMITTEE CHARACTERISTICS AND FINANCIAL RESTATEMENTS ABSTRACT: The second section focuses on the background of corporate governance provisions such as the Blue Ribbon Committee (BRC) and Sarbanes Oxley (SOX) that aim to improve the effectiveness of audit committees. The composition of audit committees is heavily critiqued with an emphasis on independence‚ financial expertise and frequency of meetings. This paper will examine each of these characteristics
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AUDIT OF: DATE OF AUDIT: MAY 11‚ 2012 AUDITORS: Audit Participants: |Name |Position | | |Branch Manager | | |Assistant Manager | |
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Question 1(12 marks) (1 mark for each relevant point) Scenario 1 o The auditor would need to confirm information provided by the CFO with the bondholder’s. o The CFO has classified the bond as current and provided a going concern note and therefore the financial statements are in compliance with GAAP. o The auditor would need to perform procedures as to the adequacy of the note disclosure. o If the going concern note disclosure is considered adequate‚ the auditor would issue an unqualified
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Jang Newspaper Brand Audit Prepared by: Moiz Instructor: Dr. Kamran Siddiqui INTRODUCTION OBJECTIVE The purpose of this brand audit is to analyze the brand Jang Newspaper and determine the true personality of the newspaper. The brand audit covers the key attributes that are associated with Jang‚ the specific needs that the newspaper caters to and which particular the target market that it serves. Finally the audit has CBBE model that identifies the equity of the brand and certain recommendations
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Chapter 14 Audit of the Sales and Collection Cycle Key objectives: 1. Identify the accounts and classes of transactions in the sales and collection cycle. 2. Describe the business functions and related documents and records in the sales and collection cycle. 3. Understand internal control and design appropriate tests of controls and substantive tests of transactions for sales. 4. Understanding the accounting and controls for sales returns and allowances. 5. Understand internal
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Employee Engagement-The Gallup Q12 Survey (or the Gallup Workplace Audit) The Gallup Q12 (1992-1999) is a survey designed to measure employee engagement. The Gallup Workplace Audit is composed of 12 items that measure employee perceptions of work characteristics. The criteria for selection of these questions came from focus groups‚ research on management and scientific studies on the aspects of employee engagement that are important and influenced by the manager at the business unit or work group
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A Assignment 1: Strategic Management and Strategic Competitiveness The Home Depot is a favorite store of mine. I frequently visit the same location for tools‚ cleaning supplies‚ and just to see the latest products available. The Home Depot was incorporated in 1978 and the first two locations were opened up in Atlanta‚ Georgia. “The Home Depot is the world’s largest home improvement retailer based on net sales for the fiscal year ending January 29‚ 2012” (Securities Exchange Commission‚ 2012)
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Brand Audit Proposal Brand: The McDonald’s Corporation Basic Brand Information: McDonald’s is one of the most recognized brands in the world. Since 1940‚ McDonald’s a grown to be the world’s largest hamburger fast food chain. While McDonald’s has a large array of customers they tend to focus on three target customer groups: families with young children‚ the “urban working commuter on the move and teenagers. For families‚ parents see McDonald’s as a treat to their children while the children
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