Module 3: Internal and External customers Apple likes to say “The soul of the apple experience is in its people”‚ the internal customers who are trained‚ motivated and empowered to do what is right for the external customer. When you visit an apple store there is a purposefully designed customer experience part of which is communicated by apple’s internal customers. When you walk the store you are greeted with a warm friendly welcome within seconds of stepping inside. Apple’s internal customers
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STRATEGIC MANAGEMENT COURSE NOTES Pearce II and Robinson Jr (1997) define strategic management as “the set of decisions and actions that result in the formulation and implementation of plans designed to achieve a company’s objectives”. Critical tasks: Formulate the company’s mission including broad statements about its purpose‚ philosophy and goals Develop a company profile that reflects its internal conditions and capabilities Assess the company’s external environment‚ including both the
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COMPANY APPLE COMPUTERS INC. An overview of Apple computer Inc. Some may not see it as necessary but I have included it so the reader can gain a better understanding of this project. Who are they? A Silicon Valley computer company Based in Cupertino‚ California and founded April 1st 1976 Famous for helping the personal computer revolution to commence Known worldwide for the success of their hardware including the iPod and the iMac. O ne of the main reasons that I have chosen
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The Apple I‚ Apple’s first product‚ was sold as an assembled circuit board and lacked basic features such as a keyboard‚ monitor‚ and case. The owner of this unit added a keyboard and a wooden case. Steve Jobs began working on the Apple Lisa in 1978 LISA became the first personal computer sold to the public with a GUI‚ In 1984‚ Apple next launched the Macintosh. The Macintosh Portable was Apple’s first "portable" Macintosh computer‚ released in 1989. Apple introduced the PowerBook in 1991. The Macintosh
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offering comparison between Apple and some main competitors (Samsung‚ Blackberry and Motorola) Introduction In recent years‚ humankind has witnessed a boom in many aspects of life‚ particularly in the area of computer and information technology. A multitude of mobile phone devices have been developed and introduced into the market‚ offering people a convenience which simply they never had before. Amongst a fiercely competitive technology market‚ the company Apple has been attracting a lot of
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1. Lack of stakeholder engagement strategy – Apple simply doesn’t believe it needs to engage stakeholders‚ not to mention having an engagement strategy. We can see it every time‚ from not sharing information with Greenpeace about why Greenpeace got it wrong about the power consumption of Apple’s North Carolina data center to not responding at first to Chinese environmental groups investigating pollution issues in Apple’s supply chain in China. Another example is Apple’s tendency to reply to questions
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Apple‚ Inc. 2014 and the Global Smartphone Industry Learning Objectives • The dynamics of industries and customers change over time and its implications for strategic actions • The nature of sustainable competitive advantage • The timing of strategic moves • Multisided business platforms • The challenge of reinvigorating competitive advantage through innovation • The role of technology standards in competitiveness • Role
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“APPLE “ Daily? Since Apple Inc. produce iphone‚ it seems that iphone change our defination of smart phone. Iphone create a culture seems that people cannot live without it anymore‚ people use it anytime and anywhere. Iphone has been in the name of smartphones. It can be treat as a new cultural artefact and the latest medium of modern culture‚ it changes our way of communication‚ social connection‚ and having an iphone seems to be a lifestyle. The new forms of communication IPhone is a mobile
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HISTORY:- Apple Inc.‚ formerly Apple Computer‚ Inc.‚ is an American multinational corporation headquartered in Cupertino‚ California[2] that designs‚ develops‚ and sells consumer electronics‚ computer software and personal computers. Its best-known hardware products are the Mac line of computers‚ the iPod music player‚ the iPhone smartphone‚ and the iPad tablet computer. Its consumer software includes the OS X and iOS operating systems‚ the iTunes media browser‚ the Safari web browser‚ and the iLife and iWork creativity
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Developing Products And brands APPLE INC. INTRODUCTION TO APPLE Apple Computer Inc was founded by Steve Woznaik and Steve Jobs in April 1976. In 1984‚ Apple established the position of innovators in industrial design after the introduction of Macintosh line of computers which were renowned for their spontaneous ease of use. It designs‚ manufactures‚ markets personal computers‚ peripherals‚ software‚ focusing on lower costs and designing unique computers such as Power Macintosh models and iMac
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