Southwest Airlines Abby S. Boeltram BCOM/230 June-Monday‚ 2013 Jeff Gofter Southwest Airlines Organizational culture is the collective behavior of people‚ who comprise an organization‚ and this behavior affects the way people and groups within the organization interact with others‚ internally and externally. Founder of Southwest Airlines‚ Herb Kelleher is credited with creating an organizational culture that unique in America today and which has propelled Southwest to the number one spot
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Allocated firm: Fortescue Metal Group Memorandum DATE: Monday 23 May‚ 2010 TO: The Board of FMG FROM: Truman Chun Wai ‚ a senior financial officer SUBJECT: Future growth strategy analysis Dear the Board‚ I am glad to present to you the future growth strategy analysis report for Fortescue Metal Group. This report had been prepared requested by the Board. The content of this report concentrated on evaluating the performance of
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(CRM) in Airline Industry: Today’s global marketplace‚ airlines are countered with unstable and highly competitive business environment. Most airline companies perceive that it is increasingly important to react quickly and effectively to changing demand patterns of the customers. The challenge is maintaining profits in the face of forceful competition. The opportunities are in managing customer relationships to earn customer profitability that can contribute to the firm profits. If airlines do not
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emeraldinsight.com/0960-4529.htm MSQ 15‚3 A case study of service failure and recovery within an international airline David Bamford Manchester School of Management‚ UMIST‚ Manchester‚ UK‚ and 306 Tatiana Xystouri Ministry of Finance‚ Nicosia‚ Cyprus Abstract Purpose – This paper seeks to examine the effectiveness of internal processes of service quality recovery for an international airline. Design/methodology/approach – An action research methodology was adopted. The research involved: a review
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INDUSTRY BACKGROUND & HISTORY Company Overview Vodafone Group PLC is one of the leading mobile telecommunication companies in the world. It won the third mobile license in Australia in 1992 and by 1993 it had established Vodafone Australia and began actively marketing its digital mobile services (Vodafone‚ 2011). Vodafone first launched a wireless network under the brand name “Arena” in 1993‚ while Hutchison started under the brand name “Orange” says Business Monitor International Ltd (2008)
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3110 L1 Case Report: Southwest Airlines What is SWA’s competitive strategy? What does it take to execute the competitive strategy? The SWA has adopted ‘Cost Leadership’ as its competitive advantage. And it has achieved low cost through numerous ways. To commence with‚ the Southwest workforce routinely turn around an aircraft in only 15 minutes and its gates are manned by a single agent and have a ground crew of six or fewer‚ which are much lower than other airlines. In other words‚ the SWA needs
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engineering‚ Porter achieved an economics doctorate at Harvard‚ where he was subsequently awarded university professorship‚ a position he continues to fulfil at Harvard Business School. His research group is based at the Harvard Business School‚ and separately he co-founded with Mark Kramer the Foundation Strategy Group‚ ’a mission-driven social enterprise‚ dedicated to advancing the practice of philanthropy and corporate social investment‚ through consulting to foundations and corporations’. A prime example
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Strategic Management of Ryanair Individual Assignment for Strategic Management Table of Contents 1.0 Introduction 2 2.0 Introduction to Ryanair 2 2.1 Strategic Timeline 2 2.2 Strategic change forces analysis 3 2.2.1 External Environment 3 2.2.2 Stakeholder interest 5 3.0 Strategic directions 5 3.1 Strategic leadership 5 3.2 Porter’s generic strategy- cost leadership 6 3.3 Ansoff’s matrix 6 4.0 Evaluation of strategy performance 7 4.1 Balance Scorecard 8 4.2 EVR congruence 9
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and competencies with the aim of fulfilling stakeholder expectations. Strategy is therefore the long term direction of an organisation. Strategic Management can be defined as the art and science of formulating‚ implementing‚ and evaluating cross-functional decisions that enable an organisation to achieve its objectives (David 1999‚ p. 9). Strategic management therefore focuses on the activities of the organisation that contribute to the achievement of organisational success. These activities
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The company I chose to research is Southwest airlines. It has been one of the most successful airlines in the US‚ and with very high customer service ratings. This is very impressive to attain by such a small company in a very tough industry. Southwest is able to achieve such levels by having a clear mission of providing low-fare travel using a point-to-point system and not having a hub-based system. The company operates in relatively shorter routes and only maintains one plane type‚ its famous Boing
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