AO4 Planning Customer Service Standards Planning customer service standards is important for both the company and the customer as it ensures that the service received is consistent throughout the company. It is important to show consistency throughout the company as it ensures that everybody knows the standard of the service to be given and prevents poor customer service from being carried out which can affect the company. Another reason why it is important to set customer service standards is
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A business strategy is the means by which it sets out to achieve its desired ends (objectives). It can simply be described as a long-term business planning. Typically a business strategy will cover a period of about 3-5 years (sometimes even longer). A business strategy is concerned with major resource issues e.g. raising the finance to build a new factory or plant. Strategies are also concerned with deciding on what products to allocate major resources to - for example when Coca-Cola launched Pooh
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There is no doubt that family businesses contribute significantly to the economic growth of any society today. In the United States‚ around 80% of all businesses are family-owned‚ generating 50% of the country’s annual GDP (Lank‚ 2000). Similarly‚ family businesses constitute as much as 70% of all UK businesses employing 50% of the country’s workforce (Institute for Small Business Affairs‚ 1999). However‚ not all family businesses are large; the majority of them are small and medium sized. This paper
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Chapter 11: Strategic Planning and Total Quality Implementation Strategic Planning * Is the process by which the members of an organization envision its future and develop necessary procedures and operations to carry out that vision. Quality as Strategy * A strategy is a pattern or plan that integrates an organization’s major goals‚ policies‚ and action sequences into a cohesive whole. * Formal Strategies: 1. Goals to be achieved‚ 2. Policies that guide or limit action
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STRENGTHS • High level computer skills including Excel‚ Word and PowerPoint • Three years experience in customer service both face to face and phone based. • Experience developing sales and marketing collateral • Active listener. CAREER HISTORY Aug 2005 – March 2009 Customer Service Representative (Casual) Melbourne Racing Club Victorian leader in hosting the Spring Racing Carnival each
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effective customer service (problem-solving‚ projects‚ working conditions). Next‚ working conditions positive negative (parts) if there is no direction‚ issues addressed‚ turn-overs‚ stress‚ absenteeism sickened consist of support of more staff if there events affecting the team. Managers and employees can make other adjustments to turnover such as severance pay or unemployment provides a diverse work environment‚ decision-making tools such as force field analysis. "Strategic planning seeks to accomplish
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significance of the term ‘derived demand’ as it applies to Strategic Human Resources Planning. (5 marks) The indirect demand for something that has value based on other goods that can be derived or made from it: such as raw materials or other inputs to a process of production. Derived demand for a material is driven by changes in demand for the end product whose creation or production requires that material. [1] Strategic Human Resource planning is the process of anticipating and providing for the movement
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Technology Academy TechNotes ATN Volume 2‚ Number 9‚ 2011 Strategic fit of IT Service Management iven the crucial role that IT (Information Technology) plays in businesses today‚ IT departments have a significant responsibility to ensure that its value is optimized. IT optimization can be obtained through the adoption of the IT Service Management proposition by IT operations. G Pietro Della Peruta However‚ IT Service Management concepts and tools are complex changes to introduce to
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Introduction What is Strategic Planning? Strategic planning determines where an organization is going over the next year or more‚ how it ’s going to get there and how it ’ll know if it got there or not. The focus of a strategic plan is usually on the entire organization‚ while the focus of a business plan is usually on a particular product‚ service or program. There are a variety of perspectives‚ models and approaches used in strategic planning. The way that a strategic plan is developed depends
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Strategic Planning Process – Case Analysis The Strategic Planning Process: The Strategic Planning Process involves numerous steps in evaluating the effectiveness of a firm’s performance relative to its competitors. To assess each of the components of a business‚ selected evaluative tools must be used. The tools are meant to serve as guidelines and not specific decision points. Management must decide upon the most appropriate pathway for the firm to follow given the input from both the
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