Cornell University ILR School DigitalCommons@ILR CAHRS Working Paper Series Center for Advanced Human Resource Studies (CAHRS) 4-1-1997 On Becoming a Strategic Partner: The Role of Human Resources in Gaining Competitive Advantage Jay B. Barney Ohio State University Patrick M. Wright Cornell University Follow this and additional works at: http://digitalcommons.ilr.cornell.edu/cahrswp This Article is brought to you for free and open access by the Center for Advanced Human Resource
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(Kung and Hahn‚ The Mississippi Delta Chinese: An Audiovisual Narrative). Quon said that “the whites were empowered‚ the blacks‚ definitely out of power‚ and then the Chinese were kind of in the middle. We knew it was not right‚ but what could we do” (Kung and Hahn)? Raymond Wong had said‚ “We were-in-between‚ right in between the blacks and the whites. We’re not black‚ we’re not white so that by itself gives you some isolation” (Block‚ “The Legacy Of The Mississippi Delta Chinese”). It was clear the
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emeraldinsight.com/0960-4529.htm MSQ 15‚3 A case study of service failure and recovery within an international airline David Bamford Manchester School of Management‚ UMIST‚ Manchester‚ UK‚ and 306 Tatiana Xystouri Ministry of Finance‚ Nicosia‚ Cyprus Abstract Purpose – This paper seeks to examine the effectiveness of internal processes of service quality recovery for an international airline. Design/methodology/approach – An action research methodology was adopted. The research involved: a review
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This paper briefly described what the airline industry included and the environment of the competitive market. Air transport has been a big industry. And the airline industry is consistent developing. After the crisis‚ although the airline industry has been hit ‚ the industry is also one of the vital industries. The industry is facing the deman problem. When facing a growth in demand‚ airlines tend to respond more by means of increasing frequencies than by increasing aircraft size(Moshe
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Classic Airlines Problem Solution “Every company knows that it costs far less to hold on to a customer than to acquire a new one” (Gokey‚ 2002). As the commercial airline industry is changing at a rapid pace‚ Classic Airlines (CA) is faced with the challenge of delivering increased value within leaner consumer budgets. According to Plunkett Research Online‚ travel industry expenditures are decreasing and e-commerce is gradually replacing many jobs. With this report in mind‚ CA is set
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ONLINE TICKETING IN THE AIRLINE INDUSTRY: THE GLOBAL IMPACT Chiang-Nan Chao‚ St. John’s University‚ Jamaica‚ NY‚ USA Robert J. Mockler‚ St. John’s University‚ Jamaica‚ NY‚ USA Dorothy G. Dologite‚ Baruch College‚ New York‚ NY‚ USA ABSTRACT As consumers move away from the traditional approach of buying airline tickets in the past years‚ airlines are benefiting from cost reduction due to the rapid increase in paperless e-ticket sales and restrictive use of traditional travel agencies. However‚ when
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The Backbone of a Company: HRM Tianna Logan HRM/300 Dwight Walker 25 Feb 2013 The Backbone of a Company: HRM Human Resources (HR) are apart of every company/organization. It may be called by a different name depending on the company‚ but they all server the same purpose. However‚ HR management is not to be confused with regular management. In addition‚ HR management can vary depending upon the diversity in the work environment. This paper will explore HR management‚ its’ functions‚ strategic
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function in the organisation that maximises the productivity and effectiveness of the employees through set of policies and procedures. Strategic Human resources management (SHRM) on the other hand is concerned with the introduction of the business strategy into the wider organisation to achieve a value added advantage through long term strategic view. SHRM was defined by Storey as: ‘A distinctive approach to employment management which seeks to achieve competitive advantage through the strategic
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Why should I be considered for a Delta Sigma Theta Scholarship? Delta Sigma Theta Incorporated is an organization that holds ethical values such as the supreme importance of the pursuit of truth‚ a devotion to excellence‚ and the commitment to social responsibility. Through these teachings and principles‚ honor and duty is built within the community. The finding of these standards within the Corporation of Delta Sigma Theta are the same criteria that were seen to be critical in my days of youth
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The Impact of HRM Derek A. Binder BUS/210 August 31st‚ 2012 Donna Scheffler The Impact of HRM Ideas presented that seemed to be the best in two different fields of human resource management was offering a good 401 k plan and job performance appraisals. By offering good benefits that makes the job worth performing and then returning to the employee on encouraged performance or missed opportunities that may benefit them to improve on or encourage to continue performing in a certain area. Job
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