Quality Management in Bank Muscat “’Quality is the degree of excellence‚ which a thing possesses”. Rowland-Jones & O’Brien (2005‚ p201) 1.0 Introduction In this assignment I am concerned about maximising the level of quality in Bank Muscat and the way of keeping the promise of meeting the standard that are reached and gave to customers and the people with whom company is dealing. It is easy to reach a specific standard but it is difficult to keep to that level especially with the different
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THE IMPACT OF TRAINING AND DEVELOPMENT ON THE EMPLOYEES OF THE INSURANCE SECTOR IN JORDAN THE PURPOSE OF THE STUDY: To examine the procedures of training and development in the insurance sector and its effect on the quality of service and the degree of commitment from the employees to their organizations as it is a very essential subject since Training and Development is the framework for helping employees to develop their personal and organizational skills‚ knowledge‚ and abilities. The focus
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Critical Analysis of the Role of Ombudsman: Special Reference to India INTRODUCTION “It is not wisdom alone but public confidence in that wisdom which can support an administration” – Thomas Jefferson to James Monroe‚ 1824 This statement accentuates the eminence of public trust in a system as a test of its administrative efficiency. Any good administrative system has to be responsible and responsive to the public. Unfortunately with the power bestowed on the bureaucrats it happens more than
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The Concept of ‘New public management Approach’ New public management (NPM) denotes broadly the government policies‚ since the 1980s‚ which aimed to modernize and render more effective the public sector. The basic hypothesis holds that market oriented management of the public sector will lead to greater cost-efficiency for governments‚ without having negative side-effects on other objectives and considerations. The last two decades to 2006 have been associated with a fundamental shift in the principles
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1. Introduction Consumer-buying behavior according to Kotler (2004‚ p.601) is defined as “The buying behavior consumers – individuals and households who buy goods and services for personal consumption.” the term ‘consumer’ can be described as a person who acquires goods and services for self satisfaction is often used to describe two different kinds of consuming entities: the personal consumers and the organizational consumers. The personal consumers buy goods and services for
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Title: EFFECTS OF STRESS ON WORK PERFOEMANCE Before dealing with the effect of stress‚ we need to understand what stress is all about‚ What is stress? Stress is your body’s way of responding to any kind of demand. It can be caused by both good and bad experiences. When people feel stressed by something going on around them‚ their bodies react by releasing chemicals into the blood. These chemicals give people more energy and strength‚ which can be a good thing if their stress is caused by physical
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Reference Akdere. M. Schmidt‚ S.W.(2008). Employee Perceptions of Quality Management: Effects of Employee Orientation Training‚ 1-8. Alharbi. M.‚ Yusoff‚ R.Z.(2012). Leadership styles‚ and their relationship with quality management practices in public hospitals in Saudi Arabia. International Journal of Economics and Management Sciences Vol. 1‚ No. 10‚ 59-67. Alotaibi‚ F. M. S. (2014). Impact on quality culture of total quality management practices factors. International Journal of Business and
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Sustainability Reporting in the Australian Commonwealth Public Sector: An application of New Institutional Theory Abstract This paper explores sustainability reporting in the Australian Commonwealth public sector through the focus on departments with a primary responsibility for social and environmental issues. The research moves beyond existing theorisation for social and environmental reporting and adopts new institutional theory in order to assess the extent to which coercive‚ mimetic and
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MANAGEMENT CONTROL SYSTEM ASSIGNMENT By O S Mukundan 08BS0002087 CONCEPT OF VARIABLES AND KEY VARIABLES In an organization‚ a variable is considered as an ordinary indicator of any business activity‚ whose sudden and unpredictable change warrants immediate action by the management. The nature of task‚ the technology and the environment in which the organization operates are the factors which greatly influence the identification of variables. An important function of an variable is that they
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Consumer perception on Public Bank versus Private Bank A survey Report Prakhar Agarwal (09FN-077) Ravi Jain (09FN-090) Sachin Gogia (09FN-094) Sandeep Agarwal (09FN-099) Saurabh Kumar (09FN-101) Sunay Jain (09FN-110) * CONTENTS Particulars Page No Executive Summary Introduction Methodology Data Analysis & Findings Recommendation Conclusion Bibliography Executive Summary Regulatory‚ structural and technological factors
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