The Perfect Call Generator allows agents to deliver the best customer service experience by: * Being themselves * Following general guidelines‚ not verbatim scripts * Personalizing the call * Partnering with the customer The intent of the Perfect Call Generator is for agents to be smart‚ friendly‚ and fast to provide best-in-class customer support: Smart Agents use the information at their fingertips (e.g.‚ product configuration‚ customer tenure‚ and technical skill level) to anticipate
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Alex Beleny Professor Elnahal ENG 112 31 August 2014 Summary of “Finding Flow: The Psychology of Engagement with Everyday Life” In “Finding Flow: The Psychology of Engagement with Everyday Life‚” Mihaly Csikszentmihalyi explains that happiness is not attained through leisure or relaxation‚ but through the fulfillment of flow. Flow is not exactly happiness‚ but a supreme feeling after accomplishing a demanding task. This feeling has been termed as being on top of one’s game‚ yet Csikszentmihalyi
Free Mind Psychology Positive psychology
1. Introduction. Open flow is a new kind of protocol designed to run on Switches and routers. It’s built on a separated base between the forwarding plane and control plane joined through a secure channel. The controller‚ within the control plane‚ handles the management of the tables and traffic flow through updating‚ deleting and adding of flows while the forwarding plane handles traffic forwarding. Open Flow is designed in a way that the devices can separate research traffic from the normal
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Going with The Flow Katha Pollitt is a well-known writer and is most known for being a liberal essayist for The Nation. In 1985‚ she wrote an article titled “Why Boys Don’t Play with Dolls”. Pollitt mentions that parents find it a lot easier to go along with those preconceived notions of boys and girls that society has set than it is to go against the norm. Society has set its own criteria for how we should raise children. Genders and gender-roles play a large part in molding a child to fit
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network flow OR 215 Spring 1998 Network Flows M. Hartmann STABLE MATCHING PROBLEMS Stable Marriage Problem Propose and Reject Algorithm Bipartite Stable Matching Application: NRMP Linear Programming Formulation Non-Bipartite Stable Matching STABLE MARRIAGE PROBLEM A certain community consists of n men and n women. Each person has a strict preference over members of the opposite sex‚ for example: Bengt: Anita‚ Christine
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Rich Stoker Flow Chart OPS/571 Traci Thurman-Bowman When examining my flowchart which details the process I go through on a daily basis when it comes to getting ready for class‚ I noticed that the one factor that affected the process design was whether or not I would be late for class. This can be seen when it came to the selection of the type of food I would eat to whether or not I would take a car to school or not. Another factor that affected the process design
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records thirty-six million silver coins have been taken out of the mine since the invasion. Meanwhile in Spain‚ the high process ruined Spain as prices attracted Asian commodities with silver currency flowing out nonstop to pay for them. The constant flow of silver from Potosi made the Spanish very blind with their riches. Once the silver from Potosi was gone Spanish economy would plummet. Asian Trading ships where so common that some Spanish roads where paved with the extra granite cobblestones taken
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Communication Flow Both downward from management to employees and upward from employees to management‚ are also important in an organization. General Manager’s routine meeting with the supervisor‚ supervisors’ routine meeting with employees‚ is the flow of downward communication flow. Discussion meetings between employees and their supervisors‚ supervisors provide feedback and question to the managers‚ is the flow of upward communication flow. Communication in the Starbucks organization is
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Background of the Study For having sufficient amount of capital‚ cash is the most important source of every aspect of investment. To improve the performance of the business as well as to introduce new business opportunity in the organization cash is very important. Since cash is the most powerful working capital component‚ the collection and payment of cash must be studied carefully. Therefore‚ this project tries to show how cash is controlled and managed by taking United Bank S.Co. as a representative
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Joe Bacchi Week 3a A. Create a Process Flow Map for an organization (or part of an organization) of your choice. Producing a Quiznos Sub Order raw materials (bread‚ meat‚ cheese‚ dressings‚ vegetables‚ etc.) Unpack ordered materials Store raw materials in refrigerator Install toaster Make sandwich Toast sandwich Package sandwich OPTIMIZING PROCESS FLOWS Read case Body Scans and Bottlenecks: Optimizing Hospital CT Process Flows. Drawing from this case‚ please address the
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