Available online at www.ilshs.pl International Letters of Social and Humanistic Sciences 8 (2013) 77-85 ISSN 2300-2697 Service marketing triangle and GAP model in hospital industry Rajesh K. Yadav1‚*‚ Nishant Dabhade2‚** 1 Associate Prof. & Head‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India 2 Assistant Professor‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India *‚**E-mail address: drrajeshkyadav@yahoo.com ‚ nishant
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THE GAP MODEL OF SERVICE QUALITY Service Quality Quality of the service is the degree of conformance of all the relevant features and characteristics of service to all the aspects of the consumers’ needs limited by the price and delivery s/he will accept. Quality can be viewed from two perspectives: Internal quality specifications based on conformance to based on customer-perceived External quality quality Importance Of Quality For Service Marketers Gain competitive
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Strategic Management 1. Consider Mintzberg’s model of intended and realised strategy‚ and discuss the extent to which corporate strategy can be planned‚ and the extent to which it emerges. (20 marks) The emergent model (modernist): In the emergent model‚ strategy is seen as emerging in the process of action. Strategy cannot (or only to some extent) be planned and is the outcome of the organization’s struggle to survive (cp. Darwinist ideas in Population Ecology) and the adaptation
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happened because of your mental illness would be dismissed as a placebo effect. Although over the last 50 years the medical model has slowly began to change‚ the “Biopsychosocial model” has become more widely adopted. This medical model accepts that health and disease are strongly influenced by a combination of biological‚ psychological‚ and social factors. The biopsychosocial model describes health as a state of well-being that we can actively attain and maintain. This shows
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Similarly to the informative model‚ the interpretive model assumes that the physician is responsible for giving the patient with all important information concerning their state and treatment. However‚ the practitioner goes beyond providing the information and accepting the patient’s choices. Unlike the informative practitioner‚ the interpretive practitioner knows that the patient’s values are not completely recognized by the patient‚ in fact their values are often conflicting and underdeveloped
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Knowledge Management Models Knowledge management literature is plentiful with different understandings of knowledge‚ information and data‚ as ideas and thoughts. As a result many organizations experience lots of expenses on knowledge management technologies‚ which hardly deliver with the expected outcome (Davenport‚ and Prusak‚ 1998). For further explanation‚ Argote et al.‚ (2003) tried to organize Knowledge Management literature by separating it into two parts: Knowledge Management context and
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2nd page DIFFERENT PSYCHOSOCIAL MODELS THE PSYCHOANALYTIC MODEL This model is based on the pioneering works of Sigmund Freud. The major principles are based on the clinical study of patients undergoing psychoanalysis‚ a method which the patient is asked to provide an unrestricted account of whatever comes to mind leaving nothing out. 1. Id‚ ego‚ and superego. Fundamental to this model is the concept that behavior results from the interaction of three key subsystems
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020607MVA1_ZXK_265_V5 Business plan preparation Training program for Entrepreneurs Enno de Boer (GE/MU) Oliver T. Lohfert (GE/MU) Johannes Pruchnow (GE/MU) PD Paper McKinsey&Company – Copyright 2002 0 020607MVA1_ZXK_265_V5 AGENDA • Short introduction to the use of business plans 0:15 hours • Preparation guidelines for business plans 3:30 hours • Wrap-up 0:15 hours McKinsey&Company – Copyright 2002 1 020607MVA1_ZXK_265_V5 AGENDA • Short introduction
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that are shared by ecological models‚ the Model of Human Occupation‚ and the Theory of Occupational Adaptation are person‚ environment‚ and occupation. Granted there are differences but ultimately‚ they all share the same purpose. Person Environment Occupation II) Three ecological models highlight the importance of considering the environment in occupational therapy: 1- The ecology of Human Performance model (EHP) 2- The person environment Occupation Performance model (PEOP) 3- The person environment
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Mathematical model A mathematical model is a description of a system using mathematical language. The process of developing a mathematical model is termed mathematical modelling (also writtenmodeling). Mathematical models are used not only in the natural sciences (such as physics‚ biology‚ earth science‚ meteorology) and engineering disciplines (e.g. computer science‚artificial intelligence)‚ but also in the social sciences (such as economics‚ psychology‚ sociology and political science); physicists
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