Effectiveness of Services Marketing at IRCTC – with reference to Lucknow Region Overview Indian Railway Catering and Tourism Corporation (IRCTC) is a subsidiary of the Indian Railways that handles the catering‚ tourism and online ticketing operations of the railways. It has been set up by the Ministry of Railways with the basic purpose of hiving off entire catering and tourism activity of the railways to the new Corporation so as to professionalize and upgrade these services with public-private
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PERFORMANCE CONTRACT IN KENYA AS A STRATEGY FOR IMPROVEMENT IN PUBLIC SERVICE DELIVERY. CHAPTER ONE INTRODUCTION 1. BACKGROUND OF THE STUDY Performance contract is an agreement between a manager and an employee about the employee’s responsibilities and behaviors during a review period. It can also be defined as an agreement between government and a public agency which establishes general goal for the agency set targets for measuring performance and provide incentives for achieving these targets
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case “Infosys’ Global Delivery Model” examines the global delivery model (GDM) of the leading India based software company - Infosys Technologies. Infosys used GDM as a strategic outsourcing tool and by using it; the company could take the work to the place where it could be best performed at lowest cost with minimum risk. GDM provided a superior value proposition at higher quality and lower cost. The major chunk of Infosys’ revenues was derived from GDM based application services. The company enhanced
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Motivating Employees Case Study Alexandra Wallace MGT/312 January 12‚ 2015 Armand Di Cianni Motivating Employees Case Study In order to be productive at work or at home an individual must be motivated to complete their task. There are two main forms of motivation‚ intrinsic and extrinsic. Intrinsic motivation is the desire to do the task right out of the satisfaction of a job well done without any ‘rewards’. Extrinsic motivation comes from external sources such as incentives programs. Both can be
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Introduction Health care services in the United States are provided by numerous public and private organizations and a variety of professionals and paraprofessionals. This week’s readings and activities address the components of the health care system‚ identify the providers and services available in the system‚ explore medical education‚ and discuss the workforce and health care management from an industry perspective. The organization and management aspects of health care delivery in the United States
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Tim’s Speedy Delivery Service is looking an employee to fill a newly created position due to the increased workload the company is facing. The company wants to ensure it stays true to its mission by providing customers with a reliable and diligent delivery service for a wide array of goods. The business is locally owned and is small in size consisting of only 15 employees. The owner is laid back and promotes employees interacting with customers since he highly values customer satisfaction. He believe
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Throughout the years‚ the role of speech-language specialists in the school setting has transformed in response to evolving legislation‚ new educational programs‚ and increasingly diverse caseloads. In 1975‚ Congress passed the Education for All Handicapped Children Act‚ which mandated all children the right to “free and appropriate education” in the “least restrictive environment” (Dybvik‚ 2004). The idea of educating all children‚ regardless of disability in the “least restrictive environment”
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–to-Face Encounters Versus Technological Service Delivery; An Analysis _______________________________________ Introduction There are many benefits as well as possible drawbacks to service delivery that rely solely on technology. With today’s advances in technology almost any customer service option that is offered through a face-to-face service encounter‚ can also be offered through a technology based service encounter. The only aspect of customer service that isn’t available through technology
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SHEET 1 Assignment title: The need for humans in the delivery of services in the evolving hospitality industry Hand-out date: 9th April 2014 Hand-in date: 30th April 2014 Place: Moodle and Reception. Grade %: 50% Assignment overview: To write an academic and speech report‚ encouraging student creativity. Overall aim: The student is to consider how he/she would imagine the evolving role of humans in the service delivery process in the hospitality industry based on historical
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ASSESSMENT 1: PROJECT I A team is a small number of people with complementary skills who are committed to a common goal for which they hold themselves mutually accountable. Individual members interact with each other and with the team leader in achieving their common goal. Team members depend on each other’s input to perform their own work. They look to each other to complete their task‚ and they look to their leader to provide resources‚ coaching when needed‚ and a link to the rest of the organization
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