INTRODUCTION TO HOTEL MANAGEMENT IHM110 Week 2: Introduction to Hospitality Industry and the Origin of the Hotel IHM 110 Outline • Meaning and definition of Hospitality industry • The origin of the hotel • What service the industry provides and who it provides for • Characteristics of the hospitality industry IHM 110 What is the meaning of HOSPITALITY “The friendly reception and treatment of guest or stranger” ____________ “The act of kindness in welcoming and looking after the basic needs
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services 3. Digitalization and better use of technology 4. Indian and as well as global hospitality sectors are looking at a boom Threats 1. Entry of several international brands along with the strong hold of long standing‚ well established Indian brands. 2. Competition on price point 3. Stagnated growth 4. Economic and political turbulence in most countries Strengths Hospitality Industry in India 1. Natural and cultural diversity : India has a rich cultural heritage
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of service quality The Gap model of service quality was developed by Parasuraman‚ Berry and Zeithaml (1985)‚ and more recently described in Zeithaml and Bitner (2003). It has served as a framework for research in services marketing‚ including hospitality marketing‚ for over two decades. The model identifies four specific gaps leading to a fifth overall gap between customers’ expectations and perceived service. The five gaps x Customers have expectations for service experiences and they use them
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RISK MANAGEMENT PLAN PROJECT: Re-design County Animal Shelter PROJECT DESCRIPTION SUMMARY: This County is in need of a re-developed animal shelter. My project entails redesigning the local animal shelter by making it more efficient and safer for the shelter animals and staff. The building is over thirty years old and is in need of a lot of reconstruction to make it a safe environment and something that will ensure disease protection to all the animals at the shelter. PROJECT MANAGER: Michael
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Part 1: Research For this assignment I was asked to research two companies in different industries. One is a local mattress manufacturer and the second a hospitality management company. For this analysis I have focus on researching the market and intervening top employees of the company. The local mattress factory is called Natural Dreams‚ is base in Corona Queens NY. It operates with 8 employees and has over 12 regular customers. Right now they focus on selling to just furniture stores base in
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1.0 Introduction The term hospitality is derived from the French word hospice. A famous hospice was the Hospice du Beaune in Beaune‚ France. This was a long-term hospital support through the generosity of the wealthy. When people are traveling it is nice for businesses providing service and provides them with hospitality. (Crystal I. et. al.‚ 2010) Hospitality industry consists of wide category of fields within service industry and travel industry. Service industry includes lodging‚ restaurant‚
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REQUIREMENTS MANAGEMENT PLAN TEMPLATE CONTENTS 1 OVERVIEW 1 1.1 Purpose 1 1.2 Scope 1 1.3 Applicability 1 1.4 Document Organization 1 1.5 Applicable Documents 1 1.6 Changes and Revisions 1 1.7 Issues 1 2 ROLES AND RESPONSIBILLITIES 2 2.1 Organization Overview 2 2.1.1 Role A 2 3 REQUIREMENTS PROCESSES 2 3.1 Overview 2 3.1.1 Phase One 2 4 TOOLS 2 5 REQUIREMENTS DOCUMENTATION AND ORGANIZATION 2 5.1 Requirements Documentation 2 5.1.1 Breakdown Structures
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INTRODUCTION Human resource management is one of the major part of the organisation where that focus on management‚ recruitment‚ and providing direction for the people who works in the organisation (about.com‚ 2010). And we can also define; human resource management is the function that deals with the issues function that deals with issues related to people such as compensation‚ hiring‚ performance management‚ employee motivation‚ and training and development programmes. Concerning to team
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Change Management Plan Paper University of Phoenix August 4‚ 2008 Change Management Plan Paper Change has a considerable psychological impact on the human mind. To the fearful it is threatening because it means that things may get worse. To the hopeful it is encouraging because things may get better. To the confident it is inspiring because the challenge exists to make things better. - King Whitney Jr. In order for all organizations to survive they must adapt
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experienced the hospitality industry. The industry is vast‚ and constantly changing to meet customer expectations. It is also a very diverse industry‚ ranging from stays in a five-star hotel to meals in a fast-food outlet. In these first two units‚ you will develop your knowledge and understanding of this exciting and fast-moving industry. You first consider the different types of businesses in hospitality industry at national and local levels. You will explore the types of hospitality jobs‚ and the
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