HOSPITALITY STUDY NOTES Working in a socially diverse environment: * Hospitality means the friendly welcoming and entertainment of guests when you work in the hospitality industry‚ you are a representative of the organisation‚ and of the country. * Overseas visitors form their impression of a country by the way there are treated during their travel in their accommodation and the restaurants and cafes they visit. * You need to be able to convey the warmth and friendliness of welcome and
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my objectives and expectations that I want to achieve have been achieved. All I want is the experience and facing the challenges for me. During the internship with Alia‚ what I had learned during my study is parallel to what this company gives me to train as a student of Diploma in Tourism Management. I only learned about the theory at UiTM‚ but during the internship‚ I was able to apply the theories that I have learned in the workplace. A new knowledge in the internship that I did not have is the
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Data Analysis for Hospitality Management Assignment 1: Balance Scorecard of Hilton Hotels and Resorts (Front Office) Total Word Count – 2135 words (excluding figures and matrix) Table of Contents 1. Introduction 4 2. Strategic Map (Group Work) 4 3. Financial Perspective (Fanny Dewi) 5 4. Customer Perspective (Karn Kapur) 9 5. Internal Business Perspective (Kyounghee Joo) 10 6. Innovation Perspectives (Avisek Biswas) 12 7. Balanced Scorecard (Summary) (Group Work) 14
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computerisation in the hospitality industry has changed greatly over the past twenty years. The launch of low-cost personal computers in the early 1980s started an explosion in the use of technology that is still continuing today. Technology still in development‚ such as truly integrated hotel systems and Internet-based reservations systems‚ will have a profound effect on how hospitality organisations transact their business and perhaps even on the structure of the industry itself. For hospitality business‚ it
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Restaurant Management System What are the 4 main offerings (Components) of the Restaurant Management System? Point of Sales - front of house Inventory and Menu management systems- back of the house Reservations and table managements - front of the house Back office applications and interfaces Why POS? The physical location at which goods are sold to customers. Input and output devices used by restaurant employees to accomplish their daily activities. What are the functions of the POS
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- the 1st function of management! - end & mean! - Planning Process! - Templates in the situation analysis! - Three Levels of planning! - strategic plan! - tactical plan! - operational plan! - how to ensure performance & results?! - start with your study plan & project plan! ! Week 4 ! - Introduction! ! - What is organizing?! ! - Why organising important?! - Organization Design Factors! ! ! - - ! Organizing is the 2nd function of management! - organization design
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The Bagel Hockey Case Audrey Swanson January 26‚ 2012 HRTM479: Perspectives on the Hospitality Industry Spring 2013/ Class #5662 Doctor Dipra Jha Executive Summary The major issues present in the “bagel hockey” conundrum are that the employees are unhappy and lack enthusiasm for their job‚ a few “games” have been created by the same unenthusiastic employees which have led to a decrease in the quality of customer service as well as an appreciable loss of food‚ the supervisors in this situation
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Title: Study the Challenges of Information Technology on Sustainable Hospitality Industry Supervised By: Muhammad Zafar Saeed Prepared By: Students Name Reg. no Waseem Ahmed 1211-934 Batch # (ADHM) 33 Advance Diploma in Hospitality Management Acknowledgements The researcher is deeply grateful to God Almighty first and also to our parents for their utmost support. We would also like to express our gratitude to the following people who gave generously of their time and advice to
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Chapter 1: The Hospitality Industry and You What is Hospitality? * Many people’s definition of hospitality extends only to restaurants and hotels * In reality‚ it goes far beyond this and includes any organization that provides food‚ shelter‚ and other services * Students considering entering the field of hospitality should take into consideration all of the types of business that hospitality encompasses but also‚ the various career streams in functional areas across segments (such as
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Study of Tourism‚ Hospitality and Event Nowadays‚ with the rapid development of economy‚ tourism‚ hospitality and event industries are faced with more opportunities‚ but more challenges as well‚ such as the more competitive market and similar industries‚ personalized customer demands and higher service qualities requirements and so on. Therefore‚ studying and understanding the three industries‚ discovering the interrelated nature of them and the way they promote each other will contribute to promoting
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