Robert Kaplan and David Norton share what they ’ve learned. CFO Magazine Retrieved June 15‚ 2002‚ from http://www.cfo.com/article/1‚5309‚2044‚00.html Kaplan‚ Robert S. and David P. Norton‚ "The Balanced Scorecard - Measures that Drive Performance‚" HBR 71 (1992) Martinsons‚ Maris G. (2001) Balance Requires Focus First: A balanced perspective on the balanced scorecard. Retrieved June 15‚ 2002 from http://fabweb.cityu.edu.hk/is5001r/SCMP-BSC.doc Seybold‚ Patricia B. (2002). How to Evaluate CRM Alternatives
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Behavior: Key Concepts‚ Skills‚ and Best Practices (5e)‚ by Angelo Kinicki and Mel Fugate. McGraw-Hill Irwin 2012. ISBN: 978-0-07-813720-4 2. HBR cases (3): a. Managing Diversity at Spencer Owens & Co. b. Managing Diversity at Cityside Financial Services c. Taran Swan at Nickelodeon Latin America (A) 3. HBR articles (3) (see Course Schedule below) The cases and articles can be purchased after registering at Harvard Business Online. I will provide
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Can HR be a strategic partner to the business? The article I have chosen is around the question whether ‘HR can be a strategic partner to business’ and how? One of the reasons I chose this article is because during our combined class with the Temple Executive MBA batch‚ we realized that a lot of business people do not consider HR to be a strategically thinking department. It was quite surprising as well as shocking to hear that‚ according to business‚ HR is considered a clerical and administrative
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HBR CASE STUDY The Best-Laid ncentive Plans by Steve Kerr Rainborrel Products knew what it needed from its workforce and created a performance management system to get it Now‚ it’s iiving with the consequences - most of them unintended. H IRAM PHILLIPS finished tying his bow tie and glanced in the mirror Frowning‚ he tugged on the left side‚ then caught sight of his watch in the mirror. Time to get going. Moments later‚ he was down the stairs‚ whistling cheerfully and heading
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Business Challenges In the Case Commentary by Lawrence J. DeMonaco‚ the primary business challenges is the lack of understanding what power is‚ who posses it‚ and how it should be used. Because the integration process in business is critical and it needs speed‚ there is a need for top people to come together and form as a nucleus of a selection team (Light‚ 2013). Power is important and the proper use of it is important because this serves a machination where the success of business lies. The criteria
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contribution of intelligent customer account selection versus NA program implementation to the success or failure of the NA program? a. What (if anything) can you learn from the data in case exhibit #5? Thinking back to the Reinartz and Kumar (2002) HBR article‚ does WESCO’s experience mirror the issues presented concerning the “customer loyalty and profitability” dilemma? b. What customer segments and accounts should be offered the NA Program (if any)? What selection criteria should be used
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Crew Team case study introduces The Army Crew Team in rowing from ... Trust and the Varsity Army Crew Team Case Analysis - Scribd www.scribd.com/.../Trust-and-the-Varsity-Army-Crew-Team-Case-Analy... Mar 13‚ 2013 – Case analysis of HBR Army Crew Team case study. ... Communication Studies 250: Team Leadership and Decision Making Northwestern ... Free Army Crew Team Essay - Wylie2010 - Anti Essays www.antiessays.com/free-essays/189744.html Mar 21‚ 2012 – The Army Crew
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Leadership and Change It is important that managers hire individuals who have the ability to do what is required. According to the Harvard ManageMentor scenario Mary felt that Jessica possessed the skills and knowledge to promote her as a leader. By Mary managing through her team leader‚ it is Jessica’s responsibility to lead employees by a task to accomplish the company goal. Because Jessica is asking Mary‚ “Where do you see the department going?”(Harvard ManageMentor‚ 2006) Jessica obviously
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Mondavi Winery‚ HBR case QUIZ one 1. Do you agree with the Mondavi family’s decision to publicly list the company’s shares? What are your major concerns with how this could impact the business? What are the major benefits? 2. How would you recommend Robert Mondavi respond to the market’s current assessment of the company? What types of investors are most likely to be interested in the company? How would you best target those investors? 3. What do you think could have led to the rapid fall in
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The Nikkei 225 Reconstitution by Romain Boulanger ; 30 Apr 2015 ; HBR business case Because the Nikkei 225 reshuffling is thought to induce inefficient prices‚ the arbitrageur Taka Haneda believes he could squeeze profit opportunities out of it. Conversely‚ buy-andhold investors will probably encounter losses. Both will interact to make the nicest move. Following the index reconstitution announcement‚ economics 101 state that the to-be-added large cap stocks will face an upward price pressure whereas
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