COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS 1Puja Khatri & 2yukti Ahuja 1 School of Management Studies‚ Guru Gobind Singh Indraprastha University‚ Kashmere gate‚ Delhi‚ India 2*Jagan Institute of Management Studies‚ 3‚ Institutional area‚ sector – 5‚ Rohini‚ Delhi – 85‚ India ABSTRACT With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian banking sector which has given birth to cut throat
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to the holding of the said Educational Tour. This in formation gathering was made through survey form so as not to consume your time in coming to school for a meeting‚ because we understand that most of the Academian’s parents are working. Please answer the questions below‚ and return this form on or before August 09‚ 2010 (Monday). ------------------------------------------------- Great Mercy Academy SURVEY FORM Name of Student: ___________________________________________ Grade/Year Level_________
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Issues/ Hypothesis 1. There is very low awareness amongst customers about UPVC products 2. Even those customers who are aware of UPVC products still prefer to use traditional products and are reluctant to switch. 3. There is low awareness of Fenesta’s brand‚ products and services amongst customers. 4. There are many close competitors of Fenesta in market who offers comparable/better products 5. Customers do not consider Fenesta brand as better than the competition. 1. Are
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Do you smoke? -Yes‚ it doesn’t cost me very much because I smoke a packet in one month. Do you know the dangers of tobacco? -Yes‚ the risks are having lung cancer‚ oral cancer‚ chronic cough‚ etc. Have you ever tried to quit? -No‚ because I know I’m not addict When/why do you smoke? -Social occasions because I love how it tastes with alcohol. Have you ever had health problems as a result of smoking? -No Does your addiction affect other people? -Not really because I don’t have
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Windshield Survey Patricia L. Flores NUR/405 Health Communities: Theory and Practice University of Phoenix January 11‚ 2010 Sue Judlin Windshield Survey The community I have chosen is the city of Rowland Heights California‚ where I reside. This city is located in Los Angeles Country but borders Orange and San Bernardino Counties. Rowland Heights is in the Pacific Time Zone and sits at 525-feet above sea level. The city is 9.02 square miles with 5‚380.70 residents per square mile.
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experiential value on customer satisfaction with service encounters in luxury-hotel restaurants Cedric Hsi-Jui Wu a‚ Rong-Da Liang b‚* a b Department of Business Administration‚ National Dong-Hwa University‚ Hualien county‚ Taiwan Department of Marketing and Logistics Management‚ National Penghu University‚ Penghu County‚ Taiwan A R T I C L E I N F O A B S T R A C T Keywords: Experience marketing Service encounter factors Experiential value Consumer satisfaction Exactly how the restaurant
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Job Satisfaction - Introduction The father of scientific management Taylor ’s (1911) approach to job satisfaction was based on a most pragmatic & essentially pessimistic philosophy that man is motivation by money alone. That the workers are essentially ’stupid & phlegmatic ’ & that they would be satisfied with work if they get higher economic benefit from it. But with the passage of time Taylor ’s solely monetary approach has been changed to a more humanistic approach. It has come a
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[pic] IMPACT OF DEMOGRAPHIC FACTORS ON JOB SATISFACTION OF LECTURERS OF BUSINESS MANAGEMENT FACULTY OF UiTM (PERAK) AZMAWANIE BINTI AZMI NURLIYANA BINTI CHE ANOUR SARAH BINTI IDILFITRI SITI NUR FATIMAH BINTI MANAP FACULTY OF BUSINESS MANAGEMENT DATE OF SUBMISSION: JULY 2013 ACKNOWLEDGMENT Our thanks go firstly to our beloved lecturer‚ Dr Hayati bin Jalal for all her words of wisdom‚ continuous support and encouragement for us
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Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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Please try not to change your normal conversation pattern just because you are participating in this study. It doesn’t matter how many or how few conversations you have in these topic areas. Tomorrow you will receive an invitation to an online survey to collect this information. |General Topics |How many conversations by topic|List all companies or brands** mentioned by name | |Automotive: Cars‚ parts‚ repair‚ services such as road-side
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