is the second largest. The demographic of analysis is the statistic study of human populations and the socio economic characteristics of a population that is expressed statistically. From the demographic analysis we jump to the marketing point‚ the Subway food chain and whether this franchise or organization will be able to market here or not. This healthy fast food chain opened its first store in Bridgeport‚ Connecticut in August 1965 and the founder was Fred DeLuca. By 1974‚ he owned and operated
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(1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction
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Subway Restaurant Overview Our organisational analysis focuses on Subway Corporation‚ a submarine sandwich Franchise which is the fastest growing fast food franchise in the world. The Subway headquarters is registered and operates in Connecticut USA. In 1965 Subway a private company owned by Fred Deluca set a goal of having 32 stores in 10 years. With only16 submarine sandwich shops operating in 1974‚ Mr. Delica realized that his goals were unachievable and decided to Franchise his stores
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For years‚ Subway attracted and held onto customers through a reward system known as the Sub Club. How did this system work? Basically‚ Subway gave its patrons business-sized cards with tiny stamps on them. Every time a card filled up with stamps‚ the patron earned a free meal. Unfortunately‚ Subway had to discontinue the Sub Club‚ much to the dismay of its loyal customers. The reason? Fraud. The availability of cheaper home laser printers and multimedia personal computers has made counterfeiting
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1 McDonald’s vs. Subway Convenience or Health Darlene Freeman University Composition and Communication 1 August‚ 23‚ 2012 Karen Robinson
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Abstract Quality of Customer Service becomes critical for company’s success on the market. If planed properly‚ incentive pay plans may increase customer service representatives’ interest to providing better service to the customer. Specifics of Customer Service brings its difficulties to setting standards for quantity and quality measuring of the Customer Service productivity‚ as basics of incentive pay determination. Customer Service definition and role in the business. Customer Service topic is both
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Screams and gunfire.. the taste of smoke and burning flesh in the air.. Its that dream again.. I had it a few times over the years.. but this time.. it was bad.. the smells where stronger‚ the screams and horrors.. everything was intensified by ten. The thing is.. i could not tell anyone about this.. that the dream had returned.. they would think that i was insane! Again... Im standing on the edge of a forest‚ with a great field‚ yellow with corn stretches out in front of me. The forest is
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� SUBWAY SANDWICH PHASE 1: IDENTIFYING PROBLEM Subway is a franchise sandwich store that has been established in the market since 1965. They have been famous for their classic sandwich combinations and also their customization of sandwiches that meets customer’s specific needs. Currently Subway is the largest Sandwich franchise in the world and has a total of 30‚272 Stores in 87 countries around the world. Thailand is one of the countries that hold a Subway Sandwich franchise license. In Thailand
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Vocational Qualification Workbook Accreditation number: F/600/0660 Version 6 Support Pack Effective from: 1 September 2008 Accreditation Number: 500/4380/8 Version 1 EDI Level 3 Certificate in Customer Service CU1080: Developing and Improving the Customer Service Process | F/600/0660 Level 3: 7 Credits Learner name: | Tracy Woollett | Learner registration number: | | Centre name/number: | | Assessor/tutor name: | Fiona Hall | Your job role (if applicable):
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its position on the market by connect with its customers‚ and create “third place” beside home and work‚ where people could relax and enjoy others or themselves. It was the motto of Starbucks’ owner Howard Schultz and mostly thanks to his philosophy; company has became the biggest coffee drink retailer in the world. However‚ within the new customer satisfaction report‚ there is shown some concerns‚ that company has lost the connection with customers and it must been taken some steps to help Starbucks
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