a part of the internal environment and on customers‚ suppliers‚ competitors‚ pressure groups‚ economic‚ political‚ technological‚ natural environment and emerging trends in the external environment. “A SWOT Analysis is a useful technique for understanding your Strengths and Weaknesses‚ and for identifying both the Opportunities open to you and the Threats you face” MindTools.com (2013). Internal environment Resources: 1. The Workforce Strengths – Subway restaurants operate out of over 36‚000 locations
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Assessment Task 2 – Manage Quality Customer Service Save this document to your desktop. Type the answers in the spaces and templates provided. You will need to plan for well-detailed and expansive responses. Please ensure that you save your document regularly and save a final copy before submitting. Upload your document in the upload section at the end of week 2. Please upload this document as a word document and not PDF for marking and feedback purposes. Students name Monique Clason Student Number
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English 101 Jimmy Johns vs. Subway When the craving for delicious sandwich hits the tip of your tongue‚ making the choice between Subway and Jimmy Johns is always a tough decision. Although there are similarities between the two‚ there are still certain differences that point people in different directions. Most consider the variety of sandwiches‚ the ingredients used and the amount of time it takes from order to delivery. Although Subway and Jimmy Johns are competitors‚ they do have their
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Subway and The Tube Train George Tooker‚ an American artist painted “Subway” in 1950. Cyril E. Power‚ a British artist‚ created “The Tube Train” in 1934. With a quick glimpse of the eye‚ one may think these two pieces of artwork are similar. After all‚ a subway and a tube train are basically the same thing. To a trained eye‚ one can see the many differences in the two pieces. Tooker was associated with the Magic Realism movements‚ and is best known for his depictions of alienation in modern
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Alexander Han Ms. Friedlander English 10 Honors‚ Pd.7 12 May 2011 Subway Station Standing in the subway station‚ people start to appreciate the place; almost to enjoy it. A boy looks at the lighting; a row of meager light bulbs‚ coated with filth‚ unscreened and bewitched to a yellow‚ stretched toward the black mouth of the tunnel‚ as though it were a bolt hole in an abandoned coal mine. Then he lingers‚ with zest‚ on the walls and ceilings‚ lavatory tiles which had been white about
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In addition‚ the customer service level has declined‚ with late deliveries now exceeding 25% of orders. And to make matters worse‚ customer returns have been rising at a rate of 3% per month. I. Point of View Art Hill II. Time Context At present III. Statement of the Problem The main problem of the study pertains to the declining profitability of the company and how will this decline be solved. IV. Statement of the Objectives * To be able to prepare a plan that will help the
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1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚
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Customer Service Skills Employed in Kamayan Restaurant in Marikina City A Thesis Proposal Presented to the Faculty Of the College of Bachelor Science of Hospitality Management In Partial Fulfillment Of the Requirements for the Subject HRM 109 Leading to the Degree of Bachelor of Science In Hospitality Management By Zabala Jem Brillantes Judy Ann Gatbunton Romaline Chapter 1 The Problem and Its Background
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Values Customer Service Airbus is building a new support strategy where customers pay for a significant portion of purchased services with data collected during operations. In a press briefing last December at the aircraft manufacturer’s headquarters in Toulouse‚ France‚ executives from Airbus’s customer services team explained that rather than becoming a standalone business unit‚ integrated customer support can help make Airbus airplanes more attractive. In addition‚ they outlined plans to create
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the differences between service quality‚ perceptions of service quality and customer satisfaction (Section 1). Should sport service managers prioritize one of them? If yes‚ which and why (Section 2)? Support your arguments with sport examples. Section 1 In the current economic climate‚ affected by trade liberalisation and globalisation organisations face a highly competitive market. Due to such‚ there has been a shift from production-led philosophy to that of a customer-focused approach (Gronroos
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