Abstract “Motivational Factors influencing Service Quality of customer care representatives. Background: Service Quality is one of the critical factors for the success of any BPO organisation across the globe. It is recognised that the superior service quality if sustained will transform into a distinctive competence that would result in creating competitive advantage to the firm. The chief factor that determines the service quality is the employees‚ as their performance directly influences it
Premium Motivation Management Educational psychology
www.elsevier.com/locate/technovation Benefits‚ impediments and critical success factors in B2C E-business adoption Chris Dubelaar‚ Amrik Sohal*‚ Vedrana Savic Department of Marketing‚ Faculty of Business and Economics‚ Monash University‚ P.O. Box 197‚ Caulfield East‚ Vic. 3145‚ Australia Abstract This paper reports the results of a study carried out to assess the benefits‚ impediments and major critical success factors in adopting business to consumer e-business solutions. A case study method
Premium Customer relationship management Customer service Marketing
Kristen Campbell ENGL 1302 Kimberly Dill 3/7/2012 Standards of Success Success‚ as described by Winston Churchill‚ is “…going from failure to failure without losing enthusiasm.” This has taken on greater meaning in our modern day‚ as the path to success has seemingly become more complex. Is the American dream still valid? I would say yes‚ considering that we are currently in a recession. The term “American Dream” is used in a number of ways‚ but really the American Dream is an idea that
Premium Maslow's hierarchy of needs Abraham Maslow Higher education
of Kulula.com by critically evaluating the following strategic concerns: What are the importance attributes and the positions of the airlines within the South African domestic and international passenger airline industry? What are the Key success factors in the low-cost airline industries? (40 marks) Would the marketing strategy still be appropriate or would certain aspects of it need to be modified as kulula.com became more established and the macro and competitive environment changed
Premium Strategic management
TITLE: AN EVALUATION ON FACTORS THAT INFLUENCE THE CHOICE OF A MOBILE TELECOMMUNICATION SERVICE PROVIDER TABLE OF CONTENTS 1. Executive Summary 3 2. Background 4 2.1 Purpose of study 5 2.2 Significance of study 5 2.3 Research Objectives 5 2.4 Research Questions 6 3. Methodology 7 3.1 Method of Research 7 3.2 Types of Research 7 3.3 Population
Premium Mobile phone Mobile network operator Research
initially started on deparment stores but later expanded the air delivery in 1940. It strongest period of growth was during the post world war II‚ when the economic boom occurred. By 1976‚ UPS began service in West Germany‚ and was able to deliver to every address in the continental United States. The key success of UPS is its effiency‚ which is reflected by the punctuality of its employees. Its employees however casue UPS to lose an estimated 700 million in 1997 due to a strike they conducted for 15 days
Premium United Parcel Service Express mail United States
These are the 4 main reasons I think Tesco as business are successful and are managing through these tough economic times. First of all I think the club card is a major contribution to the success of the business. 1st Club card Tesco has one of the most advanced secondary research systems in consumer understanding with its Clubcard. It allows Tesco to see what sort of products each individual customer shopping profile‚ if they keep missing off essentials it is likely the customer is going elsewhere
Premium Tesco
Americans seem to share a relatively concrete idea of what constitutes success throughout society. I have even noticed that some Americans may even voice that they do not share this definition of success‚ but their actions and concerns definitely suggest otherwise. For many Americans‚ success seems to be measured by a combination of factors‚ which include relationships to material objects‚ socioeconomic factors‚ and social class lifestyles. Numerous sociologists have highlighted the excessive rates
Premium Mind Sociology Debt
ADMINISTRATION-QUEZON CITY 1029 AURORA BLVD. CUBAO QUEZON CITY IN PARTIAL FULFILMENT OF THE REQUIREMENTS IN FUNDAMENTALS OF RESEARCH SUCCESS FACTORS OF SELECTED PLANT BUSINESSES AT FARMERS CUBAO QUEZON CITY SUBMITTED BY: ARMAND ANDOR II ALTHEA GAAC SARAH RIVA JUSTINE SUPETRAN SUBMITTED TO: DR. CAROLINA DITAN TABLE OF CONTENTS I.Chapter 1 Introduction Background of the Study
Premium Plant Plants Tree
1. What are the main factors/HRM procedures that have contributed to the success of Google?2. Describe some of the negative aspects of Google’s culture. Do you think Google need to change its culture-and‚ if so‚ in what ways?IntroductionIn 1998‚ Google.com establish by two Stanford students abolished their postgraduate study. Now become worldwide biggest search engine on the internet with 82 million users per month have access to more than 8 billion web pages. Larry Page and Sergey Brin opened their
Premium Organizational culture Sergey Brin Organizational studies