allocating resources to implement the policies and plans‚ projects and programs. A balanced scorecard is often used to evaluate the overall performance of the business and its progress towards objectives. Recent studies and leading management theorists have advocated that strategy needs to start with stakeholders expectations and use a modified balanced scorecard which includes all stakeholders. ------------------------------------------------- Overview Strategic management is a level of managerial
Premium Strategic management
Service Quality By definition‚ a service includes several distinct characteristics. A service is intangible and difficult to store. In a service‚ customers are extensively present as participants in the process. The inseparability of a service is due to the fact that it is simultaneously produced by the provider and consumed by the customer. This is because services are heterogeneous and known to vary from service – provider to service – provider‚ from customer to customer‚ and from day to day
Premium Service Marketing Perception
HCS/588 Measuring Performance Standards Quality improvement is an organizational approach to improve quality of care and services using a specified set of principles and methodologies. Principles of quality improvement are measurements‚ which the data is used to improve care‚ focusing on the important patient outcomes and consumer needs‚ being involved with participants‚ such as encouraging direct participation in teams by those individuals who implement the processes being evaluated. Ensuring
Premium Health care Quality assurance Health care provider
PDCS 2 QUALITIES OF LEADER S LEADERS HIP LEADERSHIP IS THE ART OR PROCESS OF INFLUENCING THE BEHAVIOUR OF PEOPLE SO THAT THEY WILL STRIVE WILLINGLY AND ENTHUSIASTICALLY TOWARDS THE ACHIEVEMENT OF ORGANISATIONAL GOALS. LEADERSHIP STYLES Authoritative leadership Democratic leadership Laissez-faire leadership QUALITIES OF A LEADER THESE ARE THE QUALITIES OF THE LEADERS WHICH EVERY LEADER INTELLIGENCE LEADERS SHOULD HAVE HIGHER LEVEL OF INTELLIGENCE THAN AVERAGE PEOPLE. INTELLIGENCE
Premium Leadership Positive psychology
Although following the law is important‚ it is not the same thing as being ethical. Law is clear cut and to the point while ethics have more gray areas‚ and they are less about doing certain things because they are what is expected‚ and more about doing what is right and what feels in line with one’s moral code. Demanding ethical and socially responsible behavior from one’s self and from others can be intimidating‚ especially in the professional world. However‚ it is important that people work up
Premium Ethics Morality Philosophy
position‚ the strengths you would bring to the position and outline what contribution you have already made to the school. You are not expected to provide a full C.V. (A one page letter should be sufficient. K:\2011\NAG 6 - STUDENTS\2012 LEADERS\Student Leadership Positions.docx JOB DESCRIPTION HEAD GIRL The position of Head Girl at Sacred Heart Girls’ College entails the following:A. Personal Qualities: The Head Girl should be a committed Catholic so as to lead the student body by example
Premium Leadership High school Management
EXECUTIVE SUMMARY Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales‚ because consumers might take their business to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It
Premium Automotive industry Automobile Tata Motors
one would be used. The Pareto chart is a type of bar chart that ranks related measures in a decreasing order of occurrence. The purpose of a Pareto chart is to separate the significant aspects pertaining to a problem from the aspects that do not have as much impact. This helps organizations know where to direct most of their improvement efforts. Pareto charts help eliminate the amount of time it takes for organizations to locate the defects within production processes. There are several times
Premium Decision making Pareto chart
A REPORT ON QUALITY ASSURANCE IN PHARMACEUTICALS BY Shikher Gupta 2009A5PS626P AT HETERO DRUGS LTD. A Practice –II station of BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE‚ PILANI A REPORT ON QUALITY ASSURANCE IN PHARMACEUTICALS BY Shikher Gupta 2009A5PS626P B.Pharmacy(Hons.) Prepared in partial fulfillment of the Practice School II Course AT HETERO DRUGS LTD. A Practice School – II station of BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE‚ PILANI SEPTEMBER‚ 2012 ACKNOWLEDGEMENT
Premium Quality assurance Quality control Management
49306 – Major Individual Assignment Subject Name: Quality & Operations Management Systems Subject Number: 49306 Subject Mode: Standard Assignment Number: 1 Date Submitted: 11th May 2012 Student Last Name: HA Student First Name: Chun Cheng Terence: Student ID: Autumn 2012 11095243 Declaration of Originality: The work contained in this assignment‚ other than that specifically attributed to another source‚ is that of the author(s). It is recognised
Premium Water pollution Greenhouse gas Mining