Why customer service should be pro9mpt and professional? 1 – Explain‚ in approximately 200 words‚ the reasons why customer service should be prompt and professional. Include three effects on the customer if it is not and three effects on the support organisation if it is not. R: Customer service should be prompt and professional‚ to create relationship advertising focuses on getting customers and keeping them in the longer term using a combination of marketing‚ be capable of help to retain customers
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Our client is one of the leading logistics and transport companies in the world‚ being present in more than 100 countries and employing over 10‚000 people worldwide. For over 50 years‚ the company has been providing inbound and outbound logistics services to clients from various industries. The company uses all types of transport and has become a large-scale logistics and transport operator with global expertise. Present in Romania since 2000s‚ our client has recorded a steady growth‚ becoming one
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Contents1.Lifetime Customer Value....................................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent
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CHAPTER TWO LITERATURE REVIEW 2.1 AN OVERVIEW OF E-PAYMENT AS A METHOD. E-payment is a subset of an e-commerce transaction to include electronic payment for buying and selling goods or services offered through the internet. Generally we think of electronic payments as referring to online transactions on the internet‚ there are actually many forms of electronic payments. As technology is developing‚ the range of devices and processes to transact electronically continues to increase while the
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An e-commerce payment system facilitates the acceptance of electronic payment for online transactions. Also known as financial electronic data interchange (FEDI)‚ e-commerce payment systems have become increasingly popular due to the widespread use of the internet based shopping and banking. A payment gateway is an e-commerce application service provider service that authorizes payments for e-businesses‚ online retailers‚ bricks and clicks‚ or traditional brick and mortar. It is the equivalent
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According to a report from Bloomberg in 2008‚ Wal-Mart Stores Inc. ranked lowest among U.S. discounters and department store chains in an annual survey of customer satisfaction. Shoppers said they found less value in Walmart’s prices. The first issue encountered by Walmart is rude services provided by its employees. This can be seen in complaints plastered throughout online forums and web discussions. Forums can be a source of information because people voice out their experience and opinions without
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Methods of International Payment in Vietnam | May 11 2012 | ACB | ASSIGNMENT: DOCUMENTARY COLLECTION IN ASIAN COMMERCIAL BANK (ACB) I. The necessary of international payment 1. Definition: International payment is the process executing obligations to payment and entitlements to benefits of money which results in economic and non-economic activities between organisations‚ individuals of different nationalities or between a nation and an international organisation through banks of related
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“STUDY ON CUSTOMER SERVICES in BHARTI AIRTEL SERVICES LTD” A first review report (Submitted by M.MUBBIDATHI‚ Roll No: 1211MBA0476: Reg. No: 68212100123 ) Need for the Study: The scope of the project report is to study the level of satisfaction of the customers with Bharti Airtel services. Every company wants the feed back of their customer about the product‚ price‚ service and promotional activities in order to know the customer attitude towards its product. The consumers were to
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keeping customer satisfaction 2 2. California Fitness & Yoga Centers Vietnam - A real example of bad practice of customer service 3 2.1. About California Fitness & Yoga Centers Vietnam 3 2.2. California Fitness & Yoga Centers Vietnam’s customer service problems 3 2.3. Causes of bad customer service 4 2.4. Recommendations 5 3. Conclusion 5 4. References 6 INTRODUCTION Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series
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deem representative as a the “claims to be representative” by different actors‚ rather than an achievement‚ or outcome through election. The traditional views of representation‚ focusing more on whether the elctoral mechanism can induce the responsiveness and accountability of the representatives‚ such a mandate-independence and delegate–trustee frame‚ assumed there was a fixed and knowable set of unterests for the represented‚ which would limit the discussion and innovation of representative. As
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