Questions -- The importance of customer service at Enterprise Rent-A-Car 1. Describe in your own way the simple technique that Enterprise used to find out how satisfied its customers were with their service. The management team at Enterprise Rent-A-Car developed a simple but highly effective way of finding out what keeps customers happy. They created a questionnaire for customers based on two questions: a. How would you rate your last Enterprise experience? This is ranked on a scale from ‘completely
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Red Hat Enterprise Linux 6 Logical Volume Manager Administration 1 Red Hat Enterprise Linux 6 Logical Volume Manager Administration LVM Administrator Guide Edition 1 2 Legal Notice Legal Notice Copyright © 2012 Red Hat‚ Inc. and others. T he text of and illustrations in this document are licensed by Red Hat under a Creative Commons Attribution–Share Alike 3.0 Unported license ("CC-BY-SA"). An explanation of CC-BY-SA is available at http://creativecommons.org/licenses/by-sa/3
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The article Management based critical success factors in the implementation of Enterprise Resource Planning systems was motivated by conflicting results in earlier studies examining critical success factors in Enterprise Resource Planning implementation‚ many of which are anecdotal in nature. This study began by examining the literature that exists on the implementation of Enterprise Resource Planning systems. Much of this literature contains recommendations that are untested and unstructured. Specific
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The Contribution of Enterprise Systems Enterprise systems are also known as enterprise resource planning (ERP) systems. The system is made up of integrated software modules and a common central data base. The key word here is resource. The database collects resource data from the many departments and divisions in a business organization so the organization can have all the data from all of it’s inside sources available instantly. The database collects from suppliers‚ manufactures‚ human resources
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public enterprise‚ a business organization wholly or partly owned by the state and controlled through a public authority. Some public enterprises are placed under public ownership because‚ for social reasons‚ it is thought the service or product should be provided by a state monopoly. Utilities (gas‚ electricity‚ etc.)‚ broadcasting‚ telecommunications‚ and certain forms of transport are examples of this kind of public enterprisepublic enterprise‚ a business organization wholly or partly owned by
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In a free enterprise system individuals and businesses have the opportunity to compete against each other in a fair way. There have been many entrepreneurs who have used the free enterprise system to their advantage to be able to make it in the business world. One such entrepreneur who made an impact using the free enterprise system would be Steve Jobs. The free enterprise system made him able to compete against other companies to see who’s inventions were better. It was this that made him one of
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companies provide customers with the temporary use of a car. How do Enterprise’s original target customers in the local or “home-city” market—and their needs—differ from the target customers of their major competitors such as Hertz and Avis? How does Enterprise match (or not) the needs of their local market customers? The local market consists of (i.) discretionary and (ii.) repair/insurance replacement rentals. Both categories place a premium on price (relatively lower)‚ location‚ and customer service
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Question 1: Consider the sales process in each market (low-end residential‚ high-end residential and industrial). How effective are Jindi’s sales and sales management practices in the first two markets? What should they do to be effective in the industrial market? There are two main ways of sales process regarding this kind of product: 1. The Direct Walk-in 2. The Targeted Promotions The first one (the Direct Walk-in) consists in patrolling on the street to identify new constructions projects
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An Enterprise Collaboration System (ECS) is an information system used to facilitate efficient sharing of documents and knowledge between teams and individuals in an enterprise. ECS tools include the Internet‚ groupware‚ various forms of software and hardware and internal and external networks. ECS functions optimally in a collaborative working environment (CWE). Cross-functional IS that enhance communication‚ coordination and collaboration among the members of business teams and workgroups. Enterprise
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Goals and Objectives Piloting of SAP • Given the above goals and objectives‚ the Company seemed to need ERP software. A few years ago‚ Ikon began a pilot project in Northern California district to assess the possibility of using SAP’s enterprise software application companywide. • CIO David Gadra‚ who joined Ikon about a month ago after the pilot system was turned on‚ however‚ decided not to roll it out. Cost of dropping SAP Ikon will take a 25 million write-off on the
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