ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
Premium Airline
and supplied to remain current. In addition‚ continued training‚ meetings and seminars are frequently offered to Kumon Franchisees so that they may run and market their businesses effectively. The Business Information The type of business is a service-oriented business which is provides education Mathematics and English reading programs using the KUMON Method of
Premium Franchising Penang
James Mayall Ethics in Action 01 April 2010 The Ethical Implications of Embryonic Stem Cell Research Stem cell is defined by Webster’s New World Medical Dictionary as‚ “one of the human body’s master cells‚ with the ability to grow into any one of the body’s more than 200 cell types (Webster’s New World Medical Dictionary‚ 2000).” The ethical implications of stem cell research; particularly with regards to embryonic stem cell research‚ has become an increasingly popular topic of debate in recent
Premium Stem cell Embryonic stem cell Cell
Quality assurance system for ensuring excellent member services As our club as known as an old-fashioned club‚ provide poor services and management‚ unable to meet customers’ needs and wants‚ unclear future directions that is the main reasons of resignation‚ it is necessary to set up a quality assurance system which can help our club to meet the challenges. Standard Operating Procedures A well-written SOP can be used to satisfy compliance requirements. SOPs are recommended for all procedures that
Premium Management Tool Quality assurance
without having to produce any further reasons or offer any additional arguments? (a) Explain the argument and/or interpretation in the passage. (30 marks) (b) Do you agree with the idea(s) expressed? Justify your point of view and discuss its implications for understanding religion and human experience. (20 marks) Explain the argument and/or interpretation in the passage. (30 marks) In his essay ‘Can we know God by experience?’ Peter Donovan questions whether it is possible to have direct‚ intuitive
Premium Philosophy of religion Philosophy God
more comfortable. Diversity may also cause conflict‚ not only in a family but also in social situations. There are many different qualities that make up a family. Love isn’t just an emotion; it’s a feeling and a sense of comfort. Being surrounded by a family that loves one another is one of the best feelings in the world. Love is the one of the most important qualities a family must have. If there were no love in the family‚ no one would get along or want to be near each other. In the painting Freedom
Premium Family
by The McGraw-Hill Companies‚ Inc. All rights reserved. Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The
Premium United States bankruptcy law Bankruptcy in the United States
Quality Improvement Plan – Executive Summary Wanda B. Grant HCS/588 October 27‚ 2014 Lee Tompkins Quality Improvement Plan Executive Summary The Veteran’s Affairs health care division has many components and one of those components are community based out-patient clinics (CBOCs). The Greenville North Carolina Veteran’s Affairs Health Care Center is one of the CBOCs in Eastern North Carolina. This CBOC offers primary care and specialty services including behavioral health services and pharmacy.
Premium Veteran United States United States Department of Veterans Affairs
Black Flag for Georges Bataille is a conceptual art work that was created in 2012 by artist Skylar Fein and is now on display in the New Orleans Museum of Art. The piece is located in the right hand second floor gallery. This work is successful‚ in my opinion‚ because of the ideas the artist is bringing the viewer to question such as‚ the way we define human value over economical value in America. The work is a large black american flag with white stars and where there would normally be red and
Premium Sociology Marxism Karl Marx
States. What is meant by a ‘conceptual framework’ for financial accounting? The conceptual framework constitutes the objective‚ the fundamentals and base for performing financial accounting. Precisely‚ “A coherent system of interrelated objectives and fundamentals that can lead to consistent standards and that prescribes the nature‚ function‚ and limits of financial accounting and financial statements.” (Ref 1). It is according or on the basis of the conceptual framework of IASB and FASB‚ that
Premium International Financial Reporting Standards