Introduction The notion that employee job satisfaction should be a top priority for managers has been one of much debate. Although managers have many roles in organizations‚ their most important purpose is to manage their organizations in a way that can maximize profits. Thus‚ investing time‚ effort and money in ensuring that employees are satisfied in only worthwhile if it results in higher productivity and profitability for the firm. Early theorist analyzed that increased profitability should
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reputation depends on the quality of its product and services. For example‚ Coach‚ producer of fancy fashion bags guarantees their customers that if they get disappointed with their bag at any time‚ they can bring it back. Coach guarantees 100% satisfaction for their product. Fashion ladies spread the word to their friends and family about high quality products and guarantees‚ which creates good reputation for such a company like Coach. Another important denominator of quality is safety. Things
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“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
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Chapter I INTRODUCTION 1.1. Importance: Grameenphone is now the leading telecommunications service provider in the country with more than 21 million subscribers as of March 2009. Presently‚ there are about 35 million telephone users in the country‚ of which‚ a little over one million are fixed-phone users and the rest mobile phone subscribers. Starting its operations on March 26‚ 1997‚ the Independence Day of Bangladesh‚ Grameenphone has come a long way. It is a joint venture enterprise
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introduces the phenomenon on the satisfaction of service quality in CIMB Bank. It consists of the background of study‚ problem statement‚ objectives of the researchers in carrying out the study and the importance of the study towards the service quality of the bank in which the study is conducted. Nowadays‚ customers all over the places are becoming more quality conscious. Hence‚ there had been an increase in customer demand for a higher quality service. As we all know‚ satisfaction is a process of retention
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------------------------------------------------- Job Satisfaction or Meaning of Job Satisfaction Job satisfaction is a variable matter. It usually depends on the mind of employee/worker. Positive attitude regarding to any work of a person is stated as job satisfaction. It is a mental condition of a person to any type of work. Someone may feel satisfaction to a work and in contrary another person may feel unsatisfactory to the same work depending on their attitude regarding the work/job. To elaborate the concept of job satisfaction‚ It
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JOB ANALYSIS AND JOB DESIGN A Research Paper Submitted in Partial Fulfillment Of the requirements in EN1023 (Writing in the Discipline) Submitted to By Polytechnic University of the Philippines March‚ 2013 Acknowledgment I would like to extend my profound gratitude to the following whose valuable assistance has made this research project possible. This report has highly helped to expand my knowledge regarding Job Analysis and how the work goes on. Dr. Winefredo Ranes‚ Professor
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THE EFFECTS OF FOOD QUALITY AND CUSTOMER SERVICE IN CUSTOMERS SATISFACTION IN RESTAURANT SETTING I. INTRODUCTION I.1 BACKGROUND OF THE STUDY Basically Filipinos are food lovers. Eating is a necessity for all people. Eating together at home with loved ones or relative has been the tradition of Filipinos as derived from the Filipino culture. But why do people still love to eat out in a restaurant? If people eat out it is usually based on the food offered‚ the ambiance offered and the
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questions arise. Such as‚ what does a workers expect from job up to organization ? How do attitudes of workers effect from quantity up quality of products ? What do they think about the management ? Etc the answer of all these questions may be that they think favorable if they are satisfied with the job or if they are unsatisfied or dissatisfied they think unfavorable. Thus job-satisfaction is the key to main problem. Job satisfaction is derived from the Latin word “Satis” and “facere” which means
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recognize the job satisfaction level; regarding the Personnel Policies of university of Balochistan. Furthermore‚ the definition of the job satisfaction was defined by Spector in (1997) in following ways “How employees perceive about their jobs in different perceptions of their jobs”. Also the Sempane‚ Roodt & Rieger (2002) define‚ “Job satisfaction relates to people’s own evaluation of their jobs against those issues that are important to them”. Even though‚ the job satisfaction also create outcomes
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