“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
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reputation depends on the quality of its product and services. For example‚ Coach‚ producer of fancy fashion bags guarantees their customers that if they get disappointed with their bag at any time‚ they can bring it back. Coach guarantees 100% satisfaction for their product. Fashion ladies spread the word to their friends and family about high quality products and guarantees‚ which creates good reputation for such a company like Coach. Another important denominator of quality is safety. Things
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JOB ANALYSIS AND JOB DESIGN A Research Paper Submitted in Partial Fulfillment Of the requirements in EN1023 (Writing in the Discipline) Submitted to By Polytechnic University of the Philippines March‚ 2013 Acknowledgment I would like to extend my profound gratitude to the following whose valuable assistance has made this research project possible. This report has highly helped to expand my knowledge regarding Job Analysis and how the work goes on. Dr. Winefredo Ranes‚ Professor
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recognize the job satisfaction level; regarding the Personnel Policies of university of Balochistan. Furthermore‚ the definition of the job satisfaction was defined by Spector in (1997) in following ways “How employees perceive about their jobs in different perceptions of their jobs”. Also the Sempane‚ Roodt & Rieger (2002) define‚ “Job satisfaction relates to people’s own evaluation of their jobs against those issues that are important to them”. Even though‚ the job satisfaction also create outcomes
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Chapter I INTRODUCTION 1.1. Importance: Grameenphone is now the leading telecommunications service provider in the country with more than 21 million subscribers as of March 2009. Presently‚ there are about 35 million telephone users in the country‚ of which‚ a little over one million are fixed-phone users and the rest mobile phone subscribers. Starting its operations on March 26‚ 1997‚ the Independence Day of Bangladesh‚ Grameenphone has come a long way. It is a joint venture enterprise
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Paper no. 13 JOB SATISFACTION: THE ROLE OF MANAGER AND ATTITUDE OF EMPLOYEE. A STUDY PAKISTANI CULTURE WORK-SETTING. Jamshed Adil Halepota Jamshed.Halepota@brunel.ac.uk ABSTRACT There seems general agreement that job satisfaction has obtained an established position in the literature of industrial and organizational psychology (King and et al 1982; Maanen and Katz 1976). Since decades significant amount of research has been published every year in repute journals. Quinn (1985) reported that
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A Good Job There is a widespread concern over the characteristics of a good job. Different people hold different views according to their own backgrounds. Some people assert that many good jobs will disappear as a result of more and more unemployment. Some people believe that a good job can provide workers with benefits like high salary and welfare. From my perspective‚ a good job can provide us with a sense of satisfaction‚ as well as job security and bring much welfare for us. In the paper
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Introduction The notion that employee job satisfaction should be a top priority for managers has been one of much debate. Although managers have many roles in organizations‚ their most important purpose is to manage their organizations in a way that can maximize profits. Thus‚ investing time‚ effort and money in ensuring that employees are satisfied in only worthwhile if it results in higher productivity and profitability for the firm. Early theorist analyzed that increased profitability should
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questions arise. Such as‚ what does a workers expect from job up to organization ? How do attitudes of workers effect from quantity up quality of products ? What do they think about the management ? Etc the answer of all these questions may be that they think favorable if they are satisfied with the job or if they are unsatisfied or dissatisfied they think unfavorable. Thus job-satisfaction is the key to main problem. Job satisfaction is derived from the Latin word “Satis” and “facere” which means
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International Journal of Management and Innovation Volume 3 Issue 2 (2011) Impact of Job Satisfaction on Employee Performance: An Empirical Study of Autonomous Medical Institutions of Pakistan Alamdar Hussain Khan‚ University of the Punjab‚ Lahore‚ Pakistan Ishfaq Ahmad‚ University of the Punjab‚ Lahore‚ Pakistan Muhammad Aleem‚ University of the Punjab‚ Lahore‚ Pakistan Wasim Hamed‚ University of the Punjab‚ Lahore‚ Pakistan Abstract In Pakistan‚ the Doctor’s profession is considered gorgeous
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