Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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The patient is a 47-year-old female; she can communicate well with staff‚ and interacts appropriately with other patients. The patient is admitted for homicidal ideation with plans substance abuse. She was diagnosed with Bipolar disorder I mixed and Major depression disorder. The patient arrives via a private vehicle by self. She reports as depressed‚ and her best friend is in late stage cancer. Patient is having homicidal thoughts toward ex-boyfriend with plans to shoot him. While she is at a flea
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Anxiety can a hit a person at any moment. For many‚ test taking is the most difficult task there is. Profuse sweating‚ fast heart rate‚ and nausea are minor symptoms a person can become overwhelmed with while taking a test. More than likely‚ this person has experienced test anxiety. Test anxiety is a psychological condition in which people experience extreme distress and anxiety in testing situations (Cherry‚ 2015). When it comes to test anxiety there are physical‚ emotional‚ and behavioral symptoms
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Mental disorders can be inherited through genetics. Examples of genetically acquired mental disorders are schizophrenia and bipolar disorders. My personal experience with individuals with those particular types of mental disorders exhibit different behaviors that those without the disorder. The way one interacts with other and the perception of that individual by society can be influences by mental disorders . My hypothesis was slightly changed after reading the article “Behavioral Gentics”
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Mr. Draher PTSD Research Paper 1/13/14 Introduction: Post Traumatic Stress Disorder(PTSD) is a disorder that occurs in people who have suffered through a traumatic event. Such as sexual abuse‚ natural disasters‚ war‚ etc. These people then go through three different types of symptoms; the first is called re-experiencing where they relive the event through nightmares‚ flashbacks and bad thoughts. Then there’s the second set of symptoms which are called avoidance symptoms where they do things like
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Abnormal Psychology The definition of "psychological disorder" is as follows: A psychological dysfunction within an individual that is associated with distress or impairment in functioning and a response that is not typical or culturally expected. There are three main components to this definition. They can be designated as a) psychological dysfunction‚ b) distress or impairment and c) atypical response. Psychological dysfunction is when you fail to function as would be considered normal‚ whether
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Anxiety By Grace Paley Speaker- First person limited (the lady in the window is telling the story but she also talks in third person when she is not in the scene as if she was observing them.) Occasion- Twentieth century outside of a school in April at 3pm during the depression Audience- For people who take things for granted and don’t realize what their doing might effect not only them but others Purpose- To show others those little situations of carelessness can affect one’s life (like
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Behavioral Finance Behavioral finance attempts to explain what‚ why‚ and how of finance and investing from a human perspective. More specifically‚ behavioral finance integrates psychology and economics into the study of human judgment and biases in decision making under conditions of uncertainty. (David‚ 2004) In order to clearly define and explain the origin of behavioral finance‚ it is important to first define finance‚ which is the foundation of behavioral finance. Finance is a field
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The relationship between anxiety and sports Introduction. Anxiety is a reaction that is measured using various scales through the observation of cognitive and physiological symptoms that become evident in reaction to a stimulus. In relation to sports‚ anxiety is often associated with an upcoming performance. Anxiety could also be enhanced by the intense competition offered by sports. Anxiety in connection with sports is a good topic for research since could affect a person’s athletic performance
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Biological Psychology Amanda Serrano PSY/340 September Fourth‚ 2010 Dr. Giselle L. Gourrier Biological Psychology Psychology touches many areas of life including such areas as memory‚ stress‚ therapy‚ perception‚ learning‚ and personality‚ to name a few. Psychology is the scientific study of human behavior and mental processes. Because there is a vast variety of research areas to be studied the field is divided into several subfields. The field of biological psychology‚ also known as biopsychology
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