Customer Service Unit 2 Prepare to deliver excellent customer service Session 1 Understanding customer service principles Handout In this Session‚ you have learned about: The importance of learning about your organisation’s products and services and how they are publicised Your organisation’s offer and how to keep up to date with it Customer service procedures The implications of poor customer service across different sectors. Your organisation’s products and services Sources of
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TVS MOTOR COMPANYINTRODUCTION It gives me an immense pleasure to present you this entire project. The topic Is “ ASTUDY REPORT ON CUSTOMER SATISFACTION AND SERVICE ANALYSISOF MANICKBAG TVS IN BELGAUM CITY ” the study is undergone at ManickbagTVS.The project report focuses on customer satisfaction and post sale services‚ of ManickbagTVS motors. A two wheeler showroom in Belgaum city. TVS MOTOR COMPANY HISTORY OF TWO- WHEELER INDUSTRY IN INDIA According to a study conducted by global consulting
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Handling a Dissatisfied Customer at Newsome Furniture & Appliances Background: Newsome Furniture and Appliances is a small family-owned store that has been in operation for 47 years in Billings‚ Montana. The store employs 16 employees in two locations. Most customers are local residents‚ but there is a steady flow of customers from nearby smaller towns and cities. Most customers shop at Newsome’s store that is located in a large shopping mall outside of Billings. On an average weekday‚ Newsome’s
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Customer Intimacy When we talk about Apple comes to our mind all the technology and innovation that each year brings Apple to us they offers a wide variety of models and different styles in all of his presentation like macs‚ iPod or iPhone. What makes this brand apple so unique and innovative is the level of relationship between customer at the moment of buying because they are able not just to choose what they want they also personalize their product like the color‚ some details and they even
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Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Summary Dr. Michael Levin is a philosophy professor at the City University of New York. His areas of research interest include publications on metaphysics‚ epistemology‚ race‚ homosexuality‚ animal rights‚ the philosophy of archeology‚ the philosophy of logic‚ philosophy of language‚ and the philosophy of science. In his article "The Case for Torture” published by Newsweek in 1982‚ Michael Levin is defending the use of torture as being necessary and justifiably in some extreme cases in order to
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Review Question 1. Service personnel must be aware of the degree of social distance desired by their customers. Explain 2. As a restaurant manager‚ your attention is called by a server to a booth of four men who are talking loudly‚ using profanity‚ and appear to be belligerent. 3. Your restaurant is located near a high school.Recently‚ several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly
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to this situation the company started losing money‚ customers‚ reputation and most of all share price‚ which went down to a 3 year low. ii. Employees. A big number of employees lost their jobs when RadioShack closed around 500 shops in early to mid 2006. Secondly‚ the employees did not want to be managed by an uneducated person but their concern was that they were unable to do anything about the situation. iii. Customers. The customers might have had concerns over buying products from a company
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Regarding future financial policy‚ case hasn’t provided any solutions but explained the need for additional financing. There was the word from CFO‚ Wayne English‚ “Availability of funds the paramount consideration’; cost was “secondary”. However‚ as MCI doesn’t know how FCC antitrust settlement of AT&T will change the business environment‚ and how AT&T will come up with their service pricing. (5) What and why would you do? Judging from the case‚ this industry has huge fixed cost‚ and
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Customer Analysis T&J’s Boutique will be located in Olathe and Overland Park Kansas. We currently have two locations‚ both outside of the mall. We are striving for a space inside of the mall because it would be easy access for the costumers. These places are central to the baby community. We feel its essential to locate ourselves in the heartbeats of the youthful community. We also aim to create an atmosphere of friendliness and acceptance‚ as well as a retail environment where people can have picking
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