Productivity & Quality Tools Customer Relationship Management Prof. Melvin V. Moraga Learning Objectives • Know what CRM is and its history. • Understand the importance of CRM. • Be aware of the potential benefits and costs of CRM. • Discuss the three phases of CRM. • Understand the four tasks to creating and developing CRM. • List the advantages and disadvantages of CRM. History of CRM B&S RM CIMS CRM e-CRM Time line Late 80’s Early 90’s Mid 90’s 2002 - Future B&S – Buying & Selling
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It was seemingly a normal quiet night on the day of March 12th 2011‚ until Virginia Rasnick attempted to phone her husband several times with no response. Sidney Rasnick‚ while on a work assignment in Jesup Georgia‚ checked into a motel on March 6th 2011. The hotel was owned by Krishna Hospitality INC. Throughout the work trip for all 6 days he was staying there‚ her husband had a schedule of always making several calls a day to her‚ and always one at night before he went to bed. So when he didn’t
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In December‚ Republican North Carolina Governor Pat McCrory signed into law a bill that limits Gov. –elect Roy Cooper’s power in making appointments by combining the elections board with the State Ethics Commission. The State Ethics Commission oversees ethics laws governing lobbyists‚ elected officials‚ and government employees. Under this law‚ governor successors are only able to appoint 50% of the new board’s members under the requirement that two must be Republicans. Legislative leaders would
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DOI: 11/17/2011. The patient is a 51-year-old female principal device designer who sustained injuries to her neck‚ thoracic spine and lumbar spine when she slipped and fell on the floor. MRI of the cervical spine dated 04/09/12 revealed a C3-4 mild arachnoid space indentation related to the 3mm left paracentral disc bulge‚ slight disc desiccation noted lateral and neuroforaminal pattern. Based on the progress report dated 02/11/16‚ the patient complains of pain in the neck with muscle tightness
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Counselor met with Pt. to discuss his updated treatment plan dealing with Relapse Prevention Strategies. Pt. agreed to sign the record of services sheet. Pt. indicated that his current prescribed medication is “doing fine”. Pt. is taking 60 mg of methadone as instructed by AMS Doctor. Counselor asked him whether he has used any illicit drugs since the last session which he replied yes. Pt. read and answered few questions on his treatment plan without objections. Per treatment assignment‚ Pt. will
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The patient is a 29 year old male who presented to the ED with SI and multiple plans to harm himself. Patient reports having problems at home with his wife and feeling hopeless and worthless. The patient reports looking for a high enough place to jump off to kill himself. Per documentation the patient was in his ED room and pulled a pocket knife out and tried to cut his left wrist. During the time of assessment the patient was sleep and was awaken. The patient was non aggressive and willing to
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DOI: 4/19/2010. The patient is a 62-year old male truck driver who sustained a work-related injury to his neck and bilateral shoulders when he slipped and fell from his truck. The patient was subsequently diagnosed with cervical radiculopathy‚ lumbar radiculopathy‚ and neck‚ mid back and low back pain. MRI of the lumbar spine dated 3/9/16 (no official result) revealed multilevel degenerative disc disease and facet arthropathy with levoscoliosis and retrolisthesis‚ canal stenosis‚ and neural foraminal
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Dusky v U.S (1960) Citation: 362 U.S. 402 Facts: Milton Dusky was a man diagnosed with schizophrenia who had no prior criminal history. He additionally suffered from depression and a long history of alcoholism. The night before the crime he had consumed 2 pints of vodka and a number of tranquilizers. The next day on August 19‚1958‚ Dusky was with two friends of his driving‚ when they encountered a girl whom one of the boys knew. They first dropped her off at her intended destination but later returned
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Jamilah arrived in the ER due to collapsing at the side of her bed. Heart Attack was diagnosed after the EKG and blood test. Treatment decision was required to make quickly to ensure the best benefit to Jamilah. There was a disagreement between Jamilah and her family on how to approach her care. Jamilah’s family requested for comfort care‚ whereas Jamilah expressed her wish to live. In addition‚ the healthcare members also have different opinions on the treatment decision which caused further delay
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Prepare a memorandum to the board of directors of HMI outlining and supporting your recommended course of action for addressing the issues at the Mines 1 and 2. The memo should include the following: a) Identify the corporate governance issues at HMI’s mines. * The issue: On one hand‚ the diverting power into provincial electrical grid has resulted in an overlook for its own operations. On the other hand‚ a significant portion of these earnings is going into executive bonus pool for distribution
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