A Survey and Analysis of various Tangible & Intangible Issues of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY
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person for M-1 and M-2 (Jessica Reyes). Ms. Sandra Reyes is a Spanish speaking individual. This writer was assisted by Officer Roman for the translation and interpreting of the conversation along with Mr. Bryan Reyes‚ who is the brother of M-1 and M-2. Ms. Reyes‚ reports M-1 and M-2 often leave the home without permission. She also reports this is not the first time her daughters have left home without permission. This writer spoke to Mr. Bryan Reyes‚ via phone who is the brother of M-1 and M-2. He
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Book Summary "The Goal" Processes and Operations Key Idea The main message of the book is that the proper way to manage any operation‚ whether it’s a manufacturing plant or a web design shop or a clothing store‚ is to: 1) Identify what needs to be changed. 2) Identify what it should be changed to. 3) Identify how to execute the change. Summary This story is based around the life of Alex Rogo‚ Plant Manager for Uniware‚ which is a division of Unico. After some very upsetting customer approaches
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Alex Rogo discovers new meaning to the management terms throughput‚ inventory and operational expense during his quest to turn his plant around. Jonah‚ his teacher‚ defines throughput as “the rate at which the system generates money through sale” (Goldratt and Cox). His definition of throughput catches Rogo off guard as it is different from the version he learned. Operations and Supply Chain Management‚ defines throughput as the “output rate that the process is expected to produce over a period of
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M&M MEAT SHOPS—USING DEMOGRAPHICS TO DRIVE DECISIONS Known as the store with hundreds of meal ideas but only one aisle‚ M&M Meat Shops is Canada’s largest retail chain of specialty frozen foods with over 470 locations coast to coast. The demand for “ready-to-heat food” is increasing as more and more households are finding that they just don’t have time to make a home-cooked meal. This is an important demographic dimension for the company. The first M&M store opened in October1980. It was based
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Have you ever wondered why we love m&m’s so much? ... They taste great! They’re superior to ordinary‚ tasteless candy. But…What are they? This is the common reply to all who are given the delicious chocolate m&m’s. M&M’s are by far the finest chocolate that has been made‚ coated within a little shell‚ then colored and finally imprinted with the letter “M”. Since their introduction in 1941 as a treat for the military‚ M&M’s have become a popular candy for everyone to enjoy. The name is an abbreviation
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In M. A. Garcia’s article “Eggs for Sale”‚ the author gives her full story and thoughts about donating her eggs. Women donate their eggs for various reasons‚ but in this situation the author decided to donate her eggs due to the money she would receive for doing so. After‚ all the obstacles the author had to go through that lead up to the procedure‚ meaning all the needles‚ paperwork‚ and time. It all affected her end look on life‚ she ended up realizing that what she did was beyond incredible. She
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M&M’s and the Scientific Method Objective: Introduce the scientific method including terminology Provide a fun activity for students to experience how the scientific method is used Description of activity Supplies: Three regular sized bags of M&M’s Three bags of peanut M&M’s Activity: 1. Get 1 bag of M&M’s. 2. Guess how many M&M’s are in your bag of M&M’s. Write it down. That is your hypothesis. (DO NOT OPEN BAG) 3. Open your bag of M&M’s
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Purpose: To practice direct and indirect measurement Introduction: Do you think you could measure the average thickness of a sample of M&Ms without directly measuring selected M&Ms? The answer is "yes‚" and in this activity you will make direct and indirect measurements of the thickness of M&Ms. You will compare the results and evaluate the reliability of each method of measurement. Be sure to view the tutorial on the proper use of the vernier caliper. Please re-visit the information on when
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Against a bowl of M & M! A bowl of M & M is very tasty‚ and most people like it‚ including me. When you’re watching television‚ M & M is a perfect companion. But after reading this article you might want to think again before eating "melt-in-your-mouth-not-in-hand you" chocolate. History of M & M: Brown grain is first made in 1941 and has now been circulated to more than 100 countries with 33 different types. In the beginning‚ M & M was created for the US Army‚ allowing them to carry anywhere
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