overall goal of achieving customer satisfaction. Along with the fourteen basic points of his theory of management‚ Deming also defines what he calls the deadly sins and diseases that virtually every company in the West is being crippled by. It is vital to grasp from the outset that Deming’s philosophy requires the highest level of corporate cultural change. The initiative to implement the Deming approach must start at the top and will almost without doubt change many of the traditional views held by the
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Case Analysis Clayton Industries: Peter Arnell‚ country manager for Italy Submitted to: Prof. Payal Mehra Submitted by: Introduction to the Case Peter Arnell‚ the new Country manager of Clayton SpA‚ Italy‚ was responsible for the Compression chiller manufacturing unit in Brescia and marketing of the same in Italy‚ Germany and Switzerland. He faced challenges due to global recession and reduction in revenue for the third consecutive year. The corporate leadership has huge hopes on him
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Clayton Industries: Peter Arnell‚ Country Manager for Italy Major issues : a. Many European people saw air conditioning as an luxury item which is harming environment. b. Europeans have strong national brand preferences. c. They are losing both potential commercial customer and the chance to reach in other parts of Europe. d. Some of Asian produces had been able to gain penetration in Europe‚ largely on the basis of price. e. Its air conditioners are fit poorly with Italian buildings
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The Prize: The Power Play for Oil The world has been forcibly changed by the discovery‚ invention or innovation of various things throughout history‚ as food items‚ weapons and even techniques have shaped world history. However‚ oil stands as perhaps the premier thing to ever shape history‚ as oil has remained a mainstay within the global power struggle for centuries. Daniel Yergin acknowledges the power and possibility made available by oil in his renowned book The Prize‚ where he explains
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Joseph M. Juran’s Principles 1. Build awareness of the need for quality and an opportunity for improvement 2. Set goals for improvement 3. Organize to achieve goals 4. Provide training 5. Carry out projects to solve problems 6. Report progress 7. Give recognition 8. Communicate results 9. Keep score 10. Maintain momentum Dr W. Edwards Deming’s Principles 1. Create constancy for the purpose of improvement of product and service. Allocate resources to provide for long-term needs with
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another Act was passed sometime later‚ in the year 1914. This was the Clayton Antitrust act‚ passed by the Congress of the United States‚ drafted by Henry Clayton which explains the
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Prize Giving Ceremony – Announcing Procedures It is recommended to have a good announcer (speaking in English) who can announce the teams and presentations as they are happening. The announcements might be translated to the local language. It is furthermore recommended to have two people making the presentation (not including a host/hostess who will hold the award until the time for the VIP to make the presentation)‚ this allows more VIP’s to be involved and also speeds up the process for
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MINIICASE AS an investment advisor‚ you have been approached by a client called Ramesh‚ who wants some help in investment related matters. Ramesh is currently 45 years old and has Rs. 600000 in the bank. He plans to work for 15 more years and retire at the age of 60. Ramesh’s present salary is Rs. 400‚000 per year. He expects his salary to increase at the rate of 12 % per year until his retirement. Ramesh has decided to invest his bank balance and future savings in a portfolio in which stocks
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individuals: Phillip Crosby‚ W. Edwards Deming‚ and Joseph Juran. While many people are of the opinion that the ideas of these three men may differ‚ it is the purpose of this paper to show that Crosby‚ Deming‚ and Juran all define quality in the same terms‚ albeit from different perspectives: the user‚ the manufacturer‚ and the manager. II. SUPPORTING DATA THE USER’S PERSPECTIVE: DEMING The problem of defining quality is so important to Deming that he devotes an entire chapter of his
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CLAYTON INDUSTRIES 1º Executive summary: Clayton Industries has been beaten by the current economic situation. But there is one European subsidiary that is suffering more than the rest. The Italian plant is having deep losses and needs to be re-established. The European head has appointed a new plant director in Italy to make this factory profitable or to take another decision to face the current scene and the possibility of growing in few years. 2º SWOT Analysis: Strengths: Support from
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