Journal of Business Research 62 (2009) 775–781 Contents lists available at ScienceDirect Journal of Business Research Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April
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The shrill screech of the alarm clock fills the air in my room. I slam the alarm and the sound makes way for my first thought: “This is not how a relaxing Sunday starts.” I emerge from the house on to the back veranda; which is basking in the sun. It bakes my weary bones as I awaken. Despite the sun‚ there is a cool breeze that is just shy of cold. I step on the grass and the icy dew creeps between my toes sending chills up to my legs. The breeze is trying desperately to dislodge the leaves that
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Love is a powerful force that drives one person to draw a deep affection towards another. When analyzed‚ the short story entitled "Love in L.A.‚" by Dagoberto Gilb‚ shows how one can see many reasons in seeing irony and even satire by the story’s title. Through "Jake‚" the protagonist’s definition of "love" is expressed in different fashions‚ none result in anything positive; He portrays being lazy‚ irresponsible‚ somewhat poor‚ and perhaps something of a con artist‚ looking for his freedom. Several
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To see a scorned‚ beaten‚ and crucified man lying dead in the arms of his mother is an image‚ which can inspire overwhelming emotions within the heart of an observer. Yet‚ for the longest time I’ve had such difficulty looking at Michelangelo’s Pieta or any piece of art in this way. To me‚ art has never been about expressing oneself or conveying a message to others‚ but simply creating an image for the sake of beauty and perfection. When I look at the Pieta I see a cold‚ solid mass of marble carved
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Love in L.A. The story “Love in L.A.” is a short story written by Dagoberto Gilb in 1986. It is a love story based on realistic approaches. One of the main characters was Jake‚ who was dreaming while driving. However‚ this caused an accident; he crashed into a Toyota that was in front of him. Mariana‚ who was the other main character in “Love in L.A.” short story‚ was the driver of the Toyota. After crashing the car‚ instead of finding out what had happened to the driver of the car Jack was looking
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Latia T. Mack Intro to Education of Exceptional Child Course #: 204C 01 20941 Final Due Date: Thursday‚ May 3‚ 2012 A: Please define the following terms 1. Autism spectrum disorders- developmental disorders characterized by abnormal or impaired development in social interaction and communication and a markedly restricted repertoire of activity and interests. 2. Asperger syndrome- a persuasive developmental disorder with severe and sustained impairments and social interaction and the development
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Reading Those Winter Sundays by Robert Hayden‚ I cannot help but feel the poet now grown and becoming a parent himself‚ is reflecting. The poem does not talk of the authors present‚ but I can imagine that some life event has caused this revisiting of the past. The tone leaves one with a sense of regret‚ a longing to return to childhood‚ to revisit the unappreciated moments. The author seems to speak almost in a narrative‚ as if almost confessing to anyone who will listen. Thinking back to the
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The speaker in the poem‚ “Those Winter Sundays”‚ by Robert Hayden‚ reveals both his loving and regretful feelings about his father by using symbolization‚ diction‚ and a regretful‚ “if only” tone‚ which are all reflected by the “angry home”. Hayden uses symbolization to convey the child’s feelings for the father. The speaker would “rise and dress‚/ fearing the chronic angers of that house.” The reader can imagine a child nervously getting out of bed to see his or her father. The bed is a symbol
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In their song “Sunday Bloody Sunday”‚ U2‚ a rock and roll band from Dublin‚ reflect on the tragedy that occurred one Sunday in Derry‚ Northern Ireland. Although several events in Irish history have been termed ‘Bloody Sunday‚’ Bono sings about the events in Ireland/Northern Ireland in the late 20th century. During this time‚ the Catholic people of Northern Ireland wanted Northern Ireland to reunite with the Republic of Ireland while the Protestant people wanted to remain apart of the United Kingdom
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This question is for Matilda’s parent… You have two beautiful and amazing children but you don’t really notice them. You are too busy with your own life and you won’t take time for your children. Now why you want or you have children? - Matilda‚ how is it for you to have parents like that? - Miss Trunchbull‚ you are a huge and strong woman who detest children. But you work every day with children and you are the headmistress of the school. You are terrifyingfor the children and
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