QUESTIONNAIRE:- (Retailer Survey) Name of the shop: __________________________________________________ Retailer Name: ____________________________________________________ Address: __________________________________________________________ 1) Do you stock Amul Ice-cream? a) Yes b) No 2) If yes‚ what varieties of Amul Ice-cream do you preferred to store? a) Sticks b) Cones c) Cups d) Couple Packs e) Family Packs f) All of them. 3) If No‚ Why? a. Absence of packaging date b
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GROUP ASSIGNMENTS EFFECT STUDENTS PERFORMANCE Siti Rafidah bt. Mohamed Ameen 029829 University Sultan Zainal Abidin (UniSZA) PREPARED FOR DR ABD AZIZ ABDULLAH Chapter 1 1.1 Introduction and Background Assignment is a common task that given by lecturer to students in order to enhance their understanding. Assignment should be carried out individually or by group. Individual assignment usually acceptable by student compare than group assignment. Group assignment sometimes
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How can Quality‚ Time and Cost be balanced? “Quality” does not come about by accident; it is achieved through careful planning and execution. Customers regardless of who they may be deserve the best quality product your department can supply. As part of the planning process‚ it’s important to ensure you have a good understanding of the quality level your customers require and expect from the product you are providing. “Quality is the characteristics of a product‚ system‚ service or process
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The Gaps Model of Service Quality Chapter2-1 2 The Customer Gap – Gap 5 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Design and Standards Gap not having the right service designs and standards Gap 3 – The Performance Gap not delivering to service standards Gap 4 – The Communication Gap not matching performance to promises Putting It All Together: Closing the Gaps McGraw-Hill/Irwin Copyright © 2009
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Manage quality customer service SECTION 1 Assessment Activity 1 Develop and document‚ on behalf of an organization for which you do or might work‚ a detailed process whereby it will possible to investigate‚ identify‚ assess and include the needs of customers in planning processes. Private Schooling The first process is investigating why Parents would choose Private Schooling for their child/ren. The School would investigate the following. Investigate the needs of families in the local area
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Case 7-3 Quality Metal Service Center 1. Is the capital investment proposal described in Exhibit 3 and attractive one for Quality Metal Service Center? The project evaluation seems to be beneficial to the company: A. Payback period: 4.5 years less than the company’s criterion of 10 years B. Internal rate of return: 21.8% c. Net present value (at 15% cost of capital): $286‚000 The proposal seems to be an attractive one due to the fact that there seems to be a need in the district for this
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Appendix 1 LIST OF PUBLICATIONS (a) Published and Forthcoming 1. Nyangosi‚ R.‚ Arora‚ J.S. “Bankers’ perspective on E-banking: An Empirical investigation of the Kenya banking Industry”‚ Journal of Management studies (INDIA)* 2. Nyangosi‚ R.‚ Arora‚ J.S. “Antecedents and obstacles to e-banking adoption: A comparative study of India and Kenya” International Journal of Indian Culture and Business Management (USA)* 3. Nyangosi‚ R.‚ Arora‚ J.S. (2010) “Internet and Mobile Banking in Kenya:
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INTRODUCTION Clinic is one of the services of a school that most of the students go to avail. The students doesn’t actually pay for them when they go there but the clinic fee is included in the miscellaneous of their tuition fees‚ so‚ technically speaking it is a profitable organization inside the school. Even when the student use their clinic services or not‚ they still going to pay for it through their tuition fees. That’s why the researchers found it important to measure their performance
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Questionnaires Questionnaires is a structured job analysis that measures job characteristics and also involve human characteristics. It uses to gather the data on jobs. There are two types of questionnaires‚ task inventory and position analysis questionnaires. There are two types of questionnaires‚ task inventory and position analysis questionnaires. Position analysis questionnaires type of job analysis that is standardized and would use for nearly any of the job (Harris.M‚ 1997‚ p124)
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Reed Supermarket was fighting to keep market share in Columbus‚ Ohio with a growing number of competitors. Currently holding 14% market share in 2010‚ their focus was to grab 16% in 2011 without expanding into new locations. Reed had to assess which business model could gain two percent market share by 2011. Reed had three options: a) continue with the model they have and hope customer loyalty will give them share; b) continue with the model they have but make some changes; or c) move to an every
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