Introduction Quality of service has been studied in the area of business management for years because the market is more competitive and marketing management has transferred its focus from internal performance such as production to external interests such as satisfaction and customers’ perception of service quality (Gronroos‚ 1992). Now‚ the major new element in world market competition is quality. As so in hospitality industry‚ the service quality is one of the most important thing‚ to answer
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BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents
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THE IMPACT OF TEAM WORK ON CUSTOMER SERVICE QUALITY A CASE STUDY OF NATIONAL CURRICULUM DEVELOPMENT CENTRE‚ UGANDA DRONYI SILVER WANI 08/U/6906/PLE/PE A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF MANAGEMENT AND ENTREPRENEURSHIP IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF PROCUREMENT AND LOGISTICS OF KYAMBOGO UNIVERSITY APRIL 2012 CHAPTER ONE 1.0 INTRODUCTION This chapter includes the background of the study‚ statement of the problem‚ purpose
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Although Alliance Supermarkets utilizes a point-of-sale system to track its inventory levels and keep constant records for each location’s on-hand quantities‚ the firm still experiences several problems with regards to effective and efficient inventory management. As stated in the case study‚ “sudden changes in demand for a particular item can catch the company by surprise as it bases inventory replenishment on historical demand patterns. Further‚ demand patterns and preferences may vary from one
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Red de Revistas Científicas de América Latina‚ el Caribe‚ España y Portugal Sistema de Información Científica Rajkumar Paulrajan‚ Harish Rajkumar Service Quality and Customers preference of Cellular Mobile Service Providers Journal of Technology Management & Innovation‚ vol. 6‚ núm. 1‚ 2011‚ pp. 38-45‚ Universidad Alberto Hurtado Chile Available in: http://www.redalyc.org/articulo.oa?id=84718815004 Journal of Technology Management & Innovation‚ ISSN (Electronic Version): 0718-2724
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Section 3. – Warranties and Conditions Art. 1545. Where the obligation of either party to a contract of sale is subject to any condition which is not performed‚ such party may refuse to proceed with the contract or he may waive performance of the condition. If the other party has promised that the condition should happen or be performed‚ such first mentioned party may also treat the nonperformance of the condition as a breach of warranty. Where the ownership in the thing has not passed‚ the buyer
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SERVICE QUALITY PERCEPTIONS IN FAST-FOOD RESTAURANTS IN PAKISTAN Abstract People spend regularly on food items throughout the world and they prefer different tastes as in their cultures‚ the people of south Asia usually love spicy foods but many fast food and Chinese restaurants have also developed their business in the region providing high quality foods and developing their brands in the region. There are many fast food restaurants in Pakistan facilitating their customers with variety of
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The essential facts are that a strategic plan needs to be established by the owners or Bob’s Supermarket to help find differentiators to compete. Understanding the needs and demographics of the communities around Bob’s Supermarket in an effort to retain and also gain new share to grow Bob’s Supermarkets business. It appears establishing a strategic plan for this organization has not been a priority. The Thompson brothers should consider having an executable plan with strategic control (Parnell
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Sandwich Questionnaire 1) What type of bread do prefer> White Whole meal Wrap Bagel 2) What type of filling would you like? Chicken Beef Fish Lamb 3) What sauce do you prefer? Red Brown Salsa 4) Would you like mayo on your sandwich? Yes No 5) How much salad would like? Little Average Lots 6) Would you want your sandwich to be low in calories Yes No Don’t Mind 7) What is your age? 10-20 21-30 31-40 41-50 51-60 8) How often do you buy sandwiches in a week Once Twice Three time More 9) How much are
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CASE IN POINT - SAfeway supermarket Safeway Company has policies that require employees to smile at and make eye contacts with customers. Most of the customers would view this kind of facial gestures as a friendly way of doing business‚ but some customers might misunderstand them as a “flirt”. Twelve employees had filed complaints about this “Superior Service” policy and found it unethical for the company to have undercover shoppers to spot if there is any violator. This led to Union to get involved
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