Question 1: According to Brogowicz‚ Delene‚ and Lyth service quality model‚ a smooth functioning of any system depends on how the service quality expectations are perceived by the customer and how well the system maintains it. The blueprint is missing few backstage employee contact and the support system needed for smooth functioning of the restaurant. The blueprint does not mention any process for check-out. However‚ we would still consider the blueprint to have the asked three steps that need
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.....................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent regularly‚ was she loyal? Do you think the
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World Journal of Agricultural Sciences 8 (6): 568-584‚ 2012 ISSN 1817-3047 © IDOSI Publications‚ 2012 DOI: 10.5829/idosi.wjas.2012.8.6.1688 An Insight in Statistical Techniques and Design in Agricultural and Applied Research Ajay S. Singh and Micah B. Masuku Department of Agricultural Economics and Management‚ Faculty of Agriculture‚ University of Swaziland‚ Swaziland Abstract: Advance applied science researches have experienced a dramatic change in knowledge and an exponential increase
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Questionnaire For Teenagers NAME - ______________________ Age - ____ Gender - _____ Q.1. Do you play any sports? A. yes‚ B. No‚ Q.2. If Yes Then specify? Q.3. How Many Hours do you spend time Playing outdoor games? A.1-3Hours B.4-6Hours C.Less than 1 hour Q.4. What Ailments/Disability stops you from playing games that make you fit for life? Q.5. Do you go to any fitness centre for working out?
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Survey Questionnaire Direction: Please fill in the blanks or check the boxes or parentheses provided below that best correspond to your answer SOP I. Personal Profile 1.1 Name: (optional):_______________________ 1.2 Age ___0-15 years old or below ___46-60 years old ___16-30 years old ___60 years old or above ___31-45 years old 1.3 Civil Status ___Single ___Separated ___Married ___Widow/er 1.4 Number of Dependents: ___4-6 ___10 or above ___7-9 1.5 Educational Attainment ___Elementary
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QUESTIONNAIRE Department of Business Management‚ School of Business‚ College of Business Studies‚ Covenant University‚ Canaan land‚ Ota‚ Ogun State. Dear Sir/Ma‚ The researcher is conducting a research on “Corporate Social Responsibility and Firm’s Financial Performance: The Moderating Effect of Perceived Organizational Culture‚ “A Study of United Bank of Africa” With the intention of knowing the impact of corporate social responsibility and the financial performance of a firm and its effect
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only three accredited tour guides even though it is now a mandatory according to Tourism Code of 2009. Maybe there are reasons behind that‚ and it could be possibly the service quality that a tour guide are giving. According to World Federation of Tourist Guide Associations (WFTGA)‚ a tour guide should provide a professional service to visitors‚ professional in care and commitment‚ and professional in providing an objective understanding of the place visited‚ free from prejudice or propaganda. But
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from 900 plant workers to almost half that. (Dess & Eisner‚ p138) As a result‚ the push to become unionized failed. Through their hardship‚ they did find success in their chef developed 4-minute meal line and getting celebrities to endorse their service. They also developed a produce rating system to boost
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All Hypermarkets become highly competitive in terms of winning the customers. Hypermarkets which do not get feedback from their customers about their service run the risk of losing them. In addition‚ if the Hypermarket does not look into this area seriously‚ the Hypermarket will not have the knowledge to make the necessary changes to their service. To maintain the good reputation for the Hypermarket and the deals between the supplier and the Hypermarket‚ there is a need to investigate and solve the
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made in the discovery of consumer’s actual and potential requirement for commodities and services and the steps taken for securing their actual distribution.” According to H.L.Hansen‚ “Marketing is the process of discovering and translating consumer wants into product and services specification and then in turn helping to make it possible for more and more consumers to enjoy more of these products and services.” In the words of W.J.Stanton‚ “Marketing is the total system of interacting business
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