Marketing Research British Airways Survey Spyros Michos Table of Contents 1 The Research 3 2 The Questions 4 3 Research Distribution 4 4 Data Analysis 5 5 Bibliography 6 The Research It is important that the questionnaire should be structured in such a way that it will earn the customer’s trust before moving on to the behavioural questions. The respondents should initially be asked demographic type of questions including age‚ profession‚ purpose of travel and have their gender
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The Topic of interest in this essay is “Supply Chain” Definition: A supply chain is a network of suppliers‚ manufacturer and distributors which helps in transformation of raw materials into valuable products and delivering them to the customers at right price‚ right place and right time. The concept of supply chain applies not only to the physical products but also to services. In the case of services‚ suppliers become service supporter‚ manufacturer becomes service creator and the distributors
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* THE IMPACT OF SUPPLY CHAIN MANAGEMENT BUSINESS PROCESSES ON COMPETITIVE ADVANTAGE AND ORGANIZATIONAL PERFORMANCE THESIS John F. Perry II‚ Capt‚ USAF AFIT/LSCM/ENS/12-14 DEPARTMENT OF THE AIR FORCE AIR UNIVERSITY AIR FORCE INSTITUTE OF TECHNOLOGY Abstract Organizational performance has routinely been viewed through a limited scope primarily focused on functions‚ practices‚ and resources directly controlled by the focal organization‚ but supply chain management (SCM) has broadened
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SUPPLY CHAIN MANAGEMENT SUBMITTED BY – KANIKA GUPTA EPGDIM 2011-13 SUPPLY CHAIN OF HINDUSTAN PENCILS Hindustan Pencils Limited is the largest primary school stationary manufacturing company in India. They were established in 1958 & have mastered the art of making high quality stationary products. With the latest machinery set up‚ today our state of the art manufacturing units daily produce 5.6 million pencils‚1.2 million sharpeners‚ 2.3 million erasers
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Orders “Optimization Supreme” With Manhattan’s Supply Chain Process Platform Headquarters: Louisville‚ KY Warehouses: 10 Manhattan solutions: Replenishment‚ Transportation Procurement‚ Transportation Planning & Execution‚ Warehouse Management‚ Supply Chain Intelligence Challenge: Company growth out-paced supply chain’s ability to maintain inventory and supply restaurants efficiently and cost-effectively. Solution: Manhattan Supply Chain Process Platform provided the perfect solution
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Company Overview: Pizza Hut‚ Inc. operates a chain of pizza restaurants in the United States and internationally. It offers pizzas‚ pastas‚ wings‚ and drinks‚ as well as sides and desserts‚ such as stuffed pizza rollers‚ breadsticks‚ cheese sticks‚ baked desserts‚ and cinnamon sticks. The company also offers catering services. In addition‚ Pizza Hut franchises its restaurants. Further‚ it provides online ordering. The company was founded in 1958 and is based in Plano‚ Texas. Pizza Hut‚ Inc.
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areas. The customer was divided through entity or locations‚ therefore‚ each segment could be better served with more efficient use of firm facilities. Formis (2008) added that Dell operate physical store in domestic market. It show indirect sales of chain store or service center operate in US. Refer to global market. The direct sales like website or phone are remarkable. (Source: Dell fiscal 2011 in review) 1.3 Major competitors&Market position(leader‚ niche) The belw table provided by Ann(2008)
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3.2 Supply chain industry A company’s supply chain is its central nervous system for how it creates and distributes a product. The industry is made up of the key players who participate in this process‚ including manufacturers‚ wholesalers or distributors‚ retailers and transportation companies. There are three main areas of a company’s supply chain. They include: (Refer to the Picture below) * Procurement or the “buying” process. This includes the purchasing of the raw materials needed to
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| | |Food Supply Chain Strategy | |Wegmans Food Markets | |
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how customer service within British Airways is monitored & evaluated British Airways would monitor their customer service through a number of ways. One example of how they would monitor customer service is through the use of informal customer feedback. This means that they would gather information through informal conversation‚ where the customer is left to express their opinions more comfortably and honestly. British Airways would value the customer’s opinion and use this information to
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