Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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Decision Support Systems 52 (2012) 645–656 Contents lists available at SciVerse ScienceDirect Decision Support Systems journal homepage: www.elsevier.com/locate/dss Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074
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4 2.1The evolution of Customer Loyalty strategy 4 2.2 Benefits of Loyalty 4 2.2.1 Cost savings……………………………………........................................................4 2.2.2 Referrals……………….…………………………………………………………….4 2.2.3 Complain rather than defect…………………………………………………………4 2.2.4 Channel Migration…………………………………………………………………..4 2.2.5 Greater awareness of brand asset……………………………………………….…...4 2.2.6 Turn left rather than right………………………………………………...………….4 2.3 Customer Loyalty approaches……………………………………………
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that would strengthen the federal power. However‚ both northern and southern states disagreed with some federal laws when it came to the explosive Furtive Slave Act of 1850. Stating runaway slave were to be returned to their masters‚ even if captured in free states. With this the northern states felt the federal government was robbing them to regulate slavery in their own district. Consequently‚ with tensions building on both sides John C.
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The political compromise during the period of 1820 to 1860 was unable to reduce sectional tension during this time period. According to Tom Meltzer and Jean H. Bennett‚ in their book CRACKING THE AP U.S. HISTORY EXAM‚ “The new period of expansion resulted in a national debate over slavery‚ as would every period of expansion to follow until the Civil War resolved the slavery question.” The Missouri Compromise‚ the Compromise of 1850‚ and… were just a quick fix for the inevitable to come‚ the civil
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political decisions. For every opinion‚ there was a rebuttle‚ and for every inquiry‚ there was a retort. In order for progress to be made‚ there had to be compromise involved in every proposition. The primary compromises made during the convention were‚ the Three-Fifths Compromise‚ the Commerce and Slave Trade Compromise‚ and the Great Compromise. Boasting about twenty percent of the U.S. citizen population in 1787‚ slaves were a noticeable presence‚ and a critical subject of discussion for the
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Comp. of 1850: The significance of this compromise was that it‚ like a number of other actions‚ was an attempt to refuse the tensions that were leading to the Civil War. It is also significant to write that the Compromise failed to do this to any great extent. The Compromise of 1850 was meant to be like the Missouri Compromise. It was meant to calm sectional tensions. However‚ it was not able to do this. It failed to calm the tensions largely because of the inclusion of the Fugitive Slave Act
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The Compromise of 1850 was an effort to pacify the rising tensions between the north and the south. The issue of slavery was becoming a problem that none could overlook. This bitter rivalry was heating up even more so after the Mexican-American war. America won substantial amount of land‚ which stretched all the way to Mexico City. This land would give the south a grand portion of political power‚ surpassing the North. Henry Clay‚ supported by President Fillmore‚ created a compromise with the purpose
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Customer Relationship Management Assignment 1 The Customers Revenge The cases of Jessica and Tom In both cases there is a problem with the Andromeda XL. Jessica had problems all over the place. From a failing air-conditioning to a jammed CD-player. In the case of Jessica she even got a new Andromeda XL. After 3 months the problems happened again. Tom’s failing Andromeda almost ended up in a deadly accident. It begins to be very clear that we are simply dealing
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