COMPARATIVE OF CONSUMER SATISFACTION BETWEEN AIRTEL 1 AND VODAFONE CONSUMER A consumer is an individual who purchase or has the capacity to purchase goods and services offered for sale by marketing institutions in order to satisfy personal or household needs‚ wants or desires. According to a statement made by Mahatma Gandhi‚ ‘consumer refers to the following‚ “A consumer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an outsider
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Literature review: 1. Mrs. M.L. kamaeswari (The Indian Journal Marketing – Oct - 2009) has expressed that‚ industrialization has bought vast changes in the automobile industry‚ because and development of any area requires appropriate transportation facilities‚ automobile industry in one of the fastest growing sectors in our country. The rapid growth of middle class section is the primary reason for the growth of two – wheeler industry people in rural and semi urban areas are trying to devote
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Customer Satisfaction Of TVC Sky Shop In Banani Introduction: Asian Sky Shop is a telemarketing pioneer in whole south Asian zone founded in April 1995. It is the first DRTV Company in India. Asian Sky Shop Ltd is a member of the Easel Group of Industries‚ headed by Sub hash Chandra Goal‚ as Chairman of the Group. In Bangladesh Asian Sky Shop Ltd launch their business in 2001 as a franchised business named TVC Sky Shop. They have 33 branches in Bangladesh and 4 branches is one the way to launch
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Proposal on Customer Satisfaction Strategies of Subway Submitted By: ID- Table of Contents 1 Topic 3 2 Introduction 3 2.1 Research background 3 2.2 Aim and Objectives of the Study 4 2.3 Research Questions 4 3 Literature Review 5 3.1 Service Quality and Customer Satisfaction 5 3.2 Areas of Setting Strategies 5 3.3 Relationship and Loyalty 6 4 Research Methodology 7 4.1 Research Method: Qualitative and Quantitative 7 4.2 Data Collection 7 4.3 Sample 8
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* Introduction * Statement of the problem * Objectives of the study * Need for the study * Scope of the study * Methodology * Limitations of Study Chapter-II * Theoretical background * Customer satisfaction * Customer buying decision process * Marketing * Consumer behavior * Sampling procedure Chapter-III * Industrial back ground of the study * Growth of the industry * Industry profile * Motor cycle
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DV 1. Customer satisfaction 1. Customer satisfaction is a key factor in formation of customer’s desires for future purchase (Mittal & Kamakura‚ 2001). 2. Furthermore‚ the satisfied customers will probably talk to others about their good experiences. This fact‚ especially in the Middle Eastern cultures‚ where the social life has been shaped in a way that social communication with other people enhances the society‚ is more important (Jamal & Naser‚ 2002). 3. Customer satisfaction leads to repeat
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ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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It concludes five reasons for Honda’s success in the US. Firstly‚ Honda has a deliberate strategy with a clear goal that to achieve a big market share in the American market. It is said that Honda’s primary objectives are keeping the sales volume rather than short-term profitability. The essence of this strategy is to make the sales volume grows faster than competitors. Therefore‚ Honda could increase his market share. Besides‚ Honda set their price for his market share target. They may lower the price
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Analysis of Honda Motor Company Report by Valanium Analysts: Yutaka Matsumoto‚ Yuichi Murakami‚ Michio Okazaki (ymatsum@mit.edu‚ yuichi@mit.edu‚ mokazaki@mit.edu ) Investment Recommendation: MARKET OUTPERFORM December 3‚ 2001 NYSE (11/30/00) 52 week range Revenue (2002 Est.) Market Capitalization Share Outstanding $ 76 $ 54.59 - $92.35 $ 60.08B $ 37.02B 487.2M 0.55% 34K EPS Forecast FYE 12/30 EPS Ratios Forward P/E Forward PEG M/B 2001A 2002E 2003E 2004E $3.85 $5.49 $5.88 $6.27 Firm
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As the Chief Executive Officer of Sierra Lighthouse Hotel Freetown‚ I’ve been provided with an Organisational Performance and Customer Satisfaction equation: Consumer Expected Quality - Organisational Actual Quality = Customer Perceived Quality EQ > AQ => Dissatisfaction EQ = AQ => Mere Satisfaction AQ > EQ => Delighted Customer An Organization Performance includes multiple activities‚ that help in establishing the goals of the organization‚ and monitor the progress towards the target
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