more market share by providing notably better customer service. Executives know that to stand out in a crowded field of competitors‚ customer service is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption‚ shipping dollar targets‚ labour efficiency‚ purchase price variance and the like‚ however‚ customer service often takes a back seat to these other
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capitalized to the extent of Rs. 358.56 crores with the public holding (other than promoters) at 57.60%.The Bank ’s Registered Office is at Ahmedabad and its Central Office is located at Mumbai. Presently‚ the Bank has a very wide network of more than 1000 branch offices and Extension Counters. The Bank has a network of over 4055 ATMs providing 24 hrs a day banking convenience to its customers. This is one of the largest ATM networks in the country. The Bank has strengths in both retail and corporate
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The Honda Element Honda which is a professional product platform is an extremely famous Japanese automaker. Honda is also the largest motorcycle manufacturers of all over the world. Moreover‚ vehicle production and scale are among the largest car manufacturers of the world. Nowadays‚ Honda is a multinational automobile‚ motorcycle production and sales group. In addition‚ Honda in the United States is representative of the popular. According to the article introduce that the technology‚ publicity
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Customer Satisfaction of Nokia Mobile Project Abstract The main objective of the project is to study the satisfaction levels of customers‚ Product awareness and Consumer Behavior with reference to NOKIA mobile handset users. Nokia has played a pioneering role in the growth of cellular technology in Pakistan‚ starting with the first-ever cellular call more than a decade ago‚ made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its Pakistan operations in 2000
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Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To
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part 1 What is Strategy? 1 What is Strategy? 1 What is Strategy? Chapter 1 What is Strategy? Chapter 6 Assessing Organizational Performance Chapter 2 The General Environment Chapter 5 The Internal Environment: A Resource-Based View of Strategy Chapter 3 The Competitive Environment Chapter 4 The Internal Environment: Value Creating Activities Learning Objectives After completing this chapter you should be able to: • • • • • • Explain what is meant by strategy Describe
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A study on customer satisfaction –with reference to big bazaar Hyderabad (group of future group) Paper prepared by Dr K.Chokkaiah Associate professor Dept of Public Administration and HRM KakatiyaUniversity Warangal‚ Gone Rajesh & Veldandi Ramchander Rao Assistant professors Jayamukhi institute of technological sciences Narsampet Warangal A Study on Customer Satisfaction –With Reference To Big Bazaar Hyderabad (Group of Future Group) ABSTRACT *Dr K.Chokkaiah **Gone
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Honda is a worldwide industry that continues finds ways to improve itself yearly. Newer Hondas have fewer problems compared to older versions. For example‚ the 2003 Honda Vehicles had 4‚849 problems in their first year compared to the 2015 Honda vehicles who had 339 problems in their first week according to Car Problem Zoo. Also‚ according to Statista in 2014 Honda hit its highest number of cars sold‚ 4.48 million cars. This was the best year for Honda‚ which is why they released their 2014 “Honda
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Vol. 18‚ No. 8‚ 915 –925‚ October 2007 Determinants of Customer Satisfaction in a Multi-Channel B2B Environment RITA MADALENO‚Ã HUGH WILSONÃÃ & ROGER PALMER† Ã AC Nielsen‚ Lisbon‚ Portugal; Ã Ã Cranfield School of Management‚ UK; †Henley Management College‚ UK ABSTRACT This study set out to ascertain the impact of channel satisfaction and multi-channel integration on relationship quality‚ as measured by overall customer satisfaction‚ within a multichannel B2B environment. The sparse previous
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analysis of Honda will show us that its; Also it diversifies revenues by operating in a number of markets. They include Automobile market(80.2% of revenue in 07)‚ Motorcycle market(12.4%)‚ Power product and other(3.8%) and financial services(3.7%). Performing well in all these markets not only provides protection from loss in one market but also provides benifits from other market and all this led to a revenue stream of around $94 billion. Leading market position and brand‚ Honda is one of
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