` CUSTOMER CARE AND CUSTOMER SATISFACTION IN HOTELS A CASE STUDY OF SHERATON HOTEL BY NATUHWERA CHRISTINE 07/U/13737/EXT SUPERVISOR: MR. TIBAINGANA ANTHONY A RESEARCH REPORT SUBMITTED TO MAKERERE UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF A DEGREE OF BACHELOR OF COMMERCE JULY 2011 DECLARATION I‚ Natuhwera Christine hereby declare that customer care and customer satisfaction in hotels is entirely my own original work and has never been presented
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A PROJECT REPORT ON “ A STUDY ON CUSTOMER SATISFACTION AT SHRI GANPATI HONDA (TWO WHEELER) IN BHOKARDAN” SUMITTED BY ABRAR K. SHAIKH GUIDED BY Prof. Miss. RUCHITA RAMANI SUBMITTED TO IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF DEGTREE OF MASTER OF BUSINESS ADMINISTRATION (MBA) AFFILIATED TO UNIVERSITY OF PUNE. THROUGH ASM’s Institute of Professional Studies Pimpri‚ Pune – 411018. Batch (2012-14) ACNOWLEDGMENT The sense of contentment and elation that accompanies
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Honda Vs. Toyota The Honda Company was founded by Soichiro Honda .Soichiro Honda was a racer‚ a businessman‚ and a manufacturer. But most of all he was a dreamer. He dreamed of a better way of making piston rings‚ founded a small company‚ and began production. He dreamed of giving people everywhere an economical form of transportation‚ and began producing small motorcycles‚ including one built in 1949 called the D-Type Dream. Soichiro Honda started Honda Motor Company in 1948‚ at the age of 41
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MARKETING COMMUNICATION IMC AUDIT REPORT FOR HONDA AIRBLADE EXECUTIVE SUMMARY Honda is considered one of the most successful brands among motorbike manufacturers in Vietnam‚ since its first establishment in 1998. This brand has sold over 2.03 million motorbikes domestically and extended their market into our neighbors‚ such as Cambodia and Laos. Under the great potential demand for scooter in Vietnam‚ Honda successfully launched the first sporty scooter series named Air Blade to Vietnamese
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m 407-065-1 [pic] PEOPLE MANAGEMENT FIASCO IN HONDA MOTORCYCLES AND SCOOTERS INDIA LTD At the onset of 2006‚ the president of Honda Motorcycles and Scooters India Ltd (HMSI)‚ who was also its chief executive officer‚ had to make some radical decisions on a number of issues confronting the company following the July 2005 altercations with its
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1.1. Introduction of the organization 2 1.2. Organization’s Customers 3 1.3. Operation objectives 4 2. ANALYSES AND FINDINGS 5 2.1. Analyses of transformation process 5 2.2. Analyses of transformed resources 7 2.3. Analyses of transforming resources 8 2.4. Analyses of value-added output 10 3. RECOMMENDATION TO ACHIEVE OPERATION OBJECTIVES 11 4. CONCLUSION 11 5. REFERENCES 13 1. INTRODUCTION 1.1. Introduction of the organization Honda Vietnam was established in 1996 and started operation after one
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2.5.1 Level of Expectations Cook‚ S. (2011)‚ urges customer service providers must recognise that customers have different levels of expectations. The expectations are divided into two distinct categories namely: 1. Primary expectations – are the customers’ most basic requirements of an interaction. Example: When dining at the restaurant‚ our primary expectations are to satisfy our hunger‚ to let someone else do the cooking‚ and pay a reasonable price 2. Secondary expectations – are based on our
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______________________ S I Nusrat A Choudhury Lecturer Department of Business Administration East West University [pic] 4 December 2008 To Saadia Shabnam Lecturer Department of Business Administration East West University Subject: Submission of the Internship report “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited” DearSir: It is an honor and great pleasure for me to submit my internship report on “Study on Customer Service
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two-wheelers in the market. In October 1999‚ in a major strategic initiative‚ HMCL established HMSI. The company made an initial investment of Rs 3 bn to establish a plant with an annual production capacity of 200‚000 units... Activa Launched in 2001‚ Honda Activa was the first scooter model of HMSI for the Indian market. A 102 cc scooter‚ Activa was specially designed keeping in view the needs and preferences of Indian consumers who expressed that the conventional Indian scooter was too big and difficult
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123-133 Brand Equity‚ Customer Satisfaction & Loyalty: Malaysian Banking Sector Norbani Che-Ha* and Shahrizal Hashim** Services cannot be seen‚ felt‚ tasted or touched in the same manner in which goods can be sensed. Therefore‚ the key to success in services marketing is to ‘tangibilizing the intangible’ by using an extrinsic cue like a brand. Moreover‚ brands that are high in brand equity are organization powerful assets. They can lead to customer satisfaction and customer loyalty. This study
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