ABSTRACT Customer and customer loyalty have an increasing importance in today’s competitive world. The companies follow customer share intelligence instead of market share intelligence. The most used method for this is information technology based customer relationship management. In this paper it is examined the factors that affect this loyalty‚ the place of information technology based customer relationship management variables such as club cards‚ calling centers and web sites
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EMPLOYEE LOYALTY Methlife’s 10th annual survey of employee benefits‚ trends and attitudes‚ released in March‚ puts employee loyatlty at a 7-year low. The survey shows one in three employees plan to leave their job by the end of the year. According to a report conducted in 2011 by Careerbıilder.com‚ 76% of fulltime worker would leave their job if the right opportunity comes along‚ even tough they havent been actively seeking for a job. Other studies Show that each year the average company lose
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university in the Philippines. Usually‚ during the first day of the course‚ the professor asks the well-overused questions: Why study Rizal? What is the importance of studying Rizal? Why is Rizal one of the minor subjects taken up in college? Why is Rizal included in the course outline? What relevance does Rizal have in college education? The answer to such questions can be summed up in two points: 1. First and foremost‚ because it is mandated by law. 2. Secondly‚ because
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Question : WHAT MUST MARKETERS UNDERSTAND ABOUT CONSUMER BEHAVIOUR “The only way to know how customers view your business is to look at it through their eyes”‚ By CEO of TGI Fridays! Consumer behaviour examines the: Selection Processes and Psychological Processes‚ individuals go through when making purchases/reviewing their behaviour. It examines: 1. The influences that affect consumers‚ during‚ after and before purchasing products. 2. The processes consumers go through when making
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Chapter 7 – Discussion Questions Question 11. How do marketers deal with e-WOM and how do they conduct a viral marketing campaign that had credibility? Due to the rise in the Internet and social media and networking sites‚ e-WOM has increased greatly. Marketers have constantly checked on reviews about their company and products online. Marketers should be aware while conducting an e-WOM campaign and how they use the internet technology so that they do not portray a deceptive image. Viral marketing
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Some consumers are influenced by brands‚ other are not. Discuss the reasons for this. Currently‚ there are many products which have been introduced to the market. A company attempts to make their brand recognized by consumers in order to gain repurchasing from their customers. The company needs to predict an expectation of consumers. Therefore‚ brand management could be one of the most important roles in achieving this. Branding is a product or service that is distinguished from its competitors
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The Context of Social‚ Cultural and Consumer Behaviour Gordon A. Haaland Summary People often behave differently. And since these behaviours are not identical‚ they are construed to parallel constructs such as learning‚ attitudes‚ influence and reference groups. The author has presented certain levels of analysis that provide for the source for interpreting and recognising the theory of social‚ cultural and consumer behaviour. Social behaviour can be appropriately conceptualized through these
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HOW DOES BRAND LOYALTY AFFECT PERFORMANCE OF A COMPANY: COLGATE CASE STUDY THE UNIVERSITY OF NORTHAMPTON Submitted in partial fulfilment of requirements for the award of a degree in Business Administration The University of Northampton SUPRVISOR: DATE: mm/yy Table of Contents 2 EXECUTIVE SUMMARY 4 CHAPTER1. INTRODUCTION 5 1.1. Background Information 5 1.2. Problem Statement 6 1.3. Purpose of the study 7 1.4. Objectives of Study
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1.0 The Questions * Describe the reasons why organizations are choosing to out-source business activities. Outsourcing is the practice of transferring business activities to an external organization instead of performing the activities internally. It is a business process performed by another company. There are some benefits of outsourcing business activities. First of all‚ outsourcing business activities can help to reduce the costs. For example‚ the cost of labor force in the western
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A RESEARCH PAPER PRESENTED ON THE TOPIC EMPIRICAL RESEARCH IN THE FIELD OF MARKETING A STUDY OF CONSUMER BEHAVIOUR IN PUNE CITY SPECIAL REFERENCE TO TOOTHPASTE BY PROF. B. S. KADAM E mail- kadam.bansi@gmail.com ANANTRAO THOPTE COLLEGE AND RESEARCH CENTRE BHOR PUNE- 412 206
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