------------------------------------------------- MỤC LỤC LỜI CẢM ƠN NHẬN XÉT CỦA GIÁO VIÊN HƯỚNG DẪN NHẬN XÉT CỦA GIÁO VIÊN PHẢN BIỆN DANH MỤC HÌNH – BẢNG BIỂU DANH MỤC CÁC TỪ VIẾT TẮT PHẦN MỞ ĐẦU 1 CHƯƠNG 1. CƠ SỞ LÝ LUẬN 4 1. CƠ SỞ LÝ LUẬN VỀ MARKETING 7 1.1 Marketing 7 1.2 Marketing dịch vụ 10 2. LÝ THUYẾT VỀ MỨC ĐỘ THỎA MÃN CỦA KHÁCH HÀNG 11 2.1 Khái niệm về sự thỏa mãn 11 2.2 Tầm quan trọng của việc thỏa mãn khách hàng 12 2.3 Các khía cạnh thỏa mản khách hàng 13 2
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EUGENE ONEGIN By Alexander Pushkin Translated by Henry Spalding CONTENTS: PREFACE ................................................................................................................... 3 Mon Portrait ................................................................................................................4 A Short Biographical Notice of Alexander Pushkin. ....................................................6 Eugene Oneguine ...............................................
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THE FIRST OTTOMAN CIVIL SOCIETY ORGANIZATON IN THE SERVICE OF THE OTTOMAN STATE: The Case of the Ottoman Red Crescent (Osmanlı Hilal-i Ahmer Cemiyeti) by HÜSNÜ ADA Submitted to the Graduate School of Administrative and Social Sciences in partial fulfillment of the requirements for the degree of Master of Arts Sabancı University September 2004 i 02.09.2004 Approval of the Institute of Social Sciences ___________________________ Prof. Dr. Nakiye Boyacıgiller Director I certify that
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Key Themes in Interpersonal Communication What are the main influences on the formation of self-identity? What role do language and non-verbal communication play in the construction and display of identity? The rapid growth of cultural diversity within Western societies not only presents new possibilities and dilemmas for the construction of self and social-identity‚ but also highlights the need for individuals to be aware of the factors which impact upon co-cultural and intercultural communication
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Understanding Phonetics Understanding Language series Series editors: Bernard Comrie‚ Max Planck Institute for Evolutionary Anthropology‚ Leipzig‚ Germany Greville Corbett‚ Surrey Morphology Group‚ University of Surrey‚ UK The Understanding Language series provides approachable‚ yet authoritative‚ introductions to major topics in linguistics. Ideal for students with little or no prior knowledge of linguistics‚ each book carefully explains the basics‚ emphasising understanding of the
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