Annual Report and Accounts 2011/12 Contents Introduction 1 Financial highlights Business review 2 4 8 9 Chairman’s statement Chief Executive’s review Strategic approach – Team engagement Governance 22 Board of directors 24 Directors’ report 28 Corporate governance 35 Remuneration report Consolidated accounts 45 2011/12 consolidated accounts Company accounts 93 2011/12 Company accounts 12 – Customer heartbeat 15 – Profitable growth 17 – Good Together 18 Finance Director’s review
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Contents Introduction ................................................................................................................................... 5 1 Recommendations ................................................................................................................... 7 Definitions................................................................................................................................................ 7 Types of intervention ........................
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ROBBMC08.QXD.0132431521 12/15/05 12:25 PM Page 258 Reason is‚ and ought only to be the slave of the passions‚ and can never pretend to any other office than to serve and obey them. — David Hume Emotions and Moods After reading this chapter‚ you should be able to: 1 Differentiate emotions from moods. 5 2 Discuss the different aspects of emotions. Discuss the impact emotional labor has on employees. 6 Identify the sources of emotions and moods. Discuss
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Reason is‚ and ought only to be the slave of the passions‚ and can never pretend to any other office than to serve and obey them. — David Hume Emotions and Moods After reading this chapter‚ you should be able to: 1 2 3 4 Differentiate emotions from moods. Discuss the different aspects of emotions. Identify the sources of emotions and moods. Describe external constraints on emotions. 5 6 7 Discuss the impact emotional labor has on employees. Discuss the case for and the case against
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The Fashion Business This page intentionally left blank The Fashion Business Theory‚ Practice‚ Image Edited by Nicola White and Ian Griffiths Oxford • New York First published in 2000 by Berg Editorial offices: 150 Cowley Road‚ Oxford OX4 1JJ‚ UK 838 Broadway‚ Third Floor‚ New York‚ NY 10003-4812‚ USA © Nicola White and Ian Griffiths 2000 All rights reserved. No part of this publication may be reproduced in any form or by any means without the written permission
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Transformations of Language in Modern Dystopias David W. Sisk Contributions to the Study of Science Fiction and Fantasy‚ Number 75 Donald Palumbo‚ Series Adviser GREENWOOD PRESS Westport‚ Connecticut • London -iii- Library of Congress Cataloging-in-PublicationData Sisk David W.‚ 1963- Transformations of language in modern dystopias / David W. Sisk. p. cm.--(Contributions to the study of science fiction and fantasy‚ ISSN 0193-6875; no. 75) Includes bibliographical references and index.
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Food & Beverage Operations May2010 www.cthresources.com Page 1 www.cthawards.com 1 Content I. II. Description Learning Outcomes III. Syllabus IV. Assessment V. Chapters 1 - 8 www.cthresources.com Page 2 www.cthawards.com Description Description The aim of the Food & Beverage Operations module is to provide students with an understanding of the operational & supervisory aspects of running a food & beverage operation for an international clientele in a range of establishments
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R ESEARCH The Development of Management and Leadership Capability and its Contribution to Performance: The evidence‚ the prospects and the research need John Burgoyne‚ Wendy Hirsh and Sadie Williams Research Report RR560 Research Report No 560 The Development of Management and Leadership Capability and its Contribution to Performance: The evidence‚ the prospects and the research need John Burgoyne‚ Wendy Hirsh and Sadie Williams The views expressed in this report are the authors’
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Marketing ManageMent hamed imad Salah Kevin PhiliP Kotler Keller hassan Baalbaki Shamma Pearson Arab World Editions — Business & Economics The Arab world’s location between three continents ensures its place at the centre of an increasingly integrated global economy‚ as distinctive as any business culture. We think learning should be as dynamic‚ relevant‚ and engaging as the business environment. Our new Arab World Editions for Business & Economics provide this uniquely
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