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    chain has played an important role in the development of multinational. This essay will focus on the evolution of the value chain. Body Since the 1980s‚ many scholars have put forward the theory of the value chain. Professor Michael Porter of the Harvard Business School in 1985‚ pointed in the "Competitive Advantage": Every enterprise is a collection of various activities in the design‚ production‚ sales‚ send‚ and auxiliary products process‚ all of these activities can be indicated as a value chain

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    (2001). Be Our Guest: Pefecting the Art of Customer Service. New York‚ New York: Disney Editions. Hart‚ C. W. (Jul/Aug 1990). The Profitable Art of Service Recovery. Harvard Business Review . Hyken‚ S. (1993). Moments of Magic. St. Louis‚ MO: The Alan Press. Schlesinger‚ L. A. (Sep/Oct 1991). The Service-Driven Service Company. Harvard Business Review Zeithaml‚ V. (Winter 2000). Service Quality‚ profitability‚ and the economic worth of customers: What we know and what we need to learn. Academy of

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    Case Study EXPERIENCE HBr.orG A theme park operator considers whether the boost in ticket sales is worth the trouble. by Marco Bertini‚ Luc Wathieu‚ Betsy Page Sigman‚ and Michael I. Norton The Experts Gideon Lask is the founder of BuyaPowa‚ a uK-based social commerce business. Do Social Deal Sites Really Work? t he sales reps from DailyDilly had just finished their rollicking video presentation‚ and the laughter in the meeting room was starting to subside. Ruth Davison‚ the marketing

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    EXPERIENCE HBR.ORG Case Study The Experts Christopher Marquis is an associate professor at Harvard Business School. Juan Almandoz is an assistant professor at lESE Business School‚ in Barcelona. Can an ’Ethical" Bank Support Guns and Frac king? by Christopher Marquis and Juan Almandoz Ken LaRoe‚ chairman and CEO‚ First Green Bank A John Replogle‚ president and CEO‚ Seventh Generation | B | HBR’s fictionalized case studies present B l dilemmas faced by leaders in real companies and offer solutions

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    Malaquitas234

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    Sony PlayStation 3: Game Over? - Harvard Business Review hbr.org/.../sony-playstation-3-game-over/.../508... - Traducir esta página 10/03/2008 – Case (Secondary Source). Sony PlayStation 3: Game Over? by Elie Ofek Source: Harvard Business School 26 pages. Publication date: Mar 10‚ ... Sony PlayStation 3: Game Over? - Case - Harvard Business School www.hbs.edu/faculty/Pages/item.aspx?num... - Traducir esta página In addition‚ the case allows examining the costs and revenues associated with a

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    Cracking the Code of Change. Harvard Business review‚ 78(3)‚ 133-141 ISSN 00178012 Christensen‚ C. & Overdorf‚ M. (March/April 2000). Meeting the Challenge of Disruptive Change. Harvard Business Review‚ 78 (2)‚ 66-76. ISSN 00178012 Beer‚ M. Eisenstat‚ R. & Spector‚ B. (November/December 1990). Why Change Programs Don’t Produce Change. Harvard Business Review‚ 68 (6)‚ 158-166. ISSN 00178012 Mintzberg‚ H. (July/August 1987). Crafting Strategy. Harvard Business Review‚ 65 (4)‚ 66-75

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    Notes on Strategic Choices

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    Slide 1.1 Strategic Choices 10: Mergers‚ Acquisitions and Alliances Johnson‚ Whittington‚ Scholes‚ Angwin and Regnér‚ Exploring Strategy Powerpoints on the Web‚ 10th edition ©Pearson Education Limited 2014 Slide 1.2 Three strategy methods Johnson‚ Whittington‚ Scholes‚ Angwin and Regnér‚ Exploring Strategy Powerpoints on the Web‚ 10th edition ©Pearson Education Limited 2014 Slide 1.3 The acquisition process Johnson‚ Whittington‚ Scholes‚ Angwin and Regnér‚ Exploring Strategy Powerpoints

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    ARTICLE www.hbr.org Why Satisfied Customers Defect by Thomas O. Jones and W. Earl Sasser‚ Jr. Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief— the core idea The Idea in Practice— putting the idea to work 2 Why Satisfied Customers Defect 14 Further Reading A list of related materials‚ with annotations to guide further exploration of the article’s ideas and applications Product 6838 Why Satisfied Customers Defect The Idea in Brief The Idea in

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    Review‚ James Krohe‚ Jr.‚ “Ethics are Nice‚ but Business is Business‚” Across the Board‚ Case: Conflict on a Trading Floor‚ Harvard Business School Case‚ S-394-194. II. PERSONAL VALUES AND BUSINESS DECISIONS Cases: Ann Hopkins (A)‚ Harvard Business Case‚ 9-391-155. Kathryn McNeil (A)‚ Harvard Business Case‚ 9-394-111. The Analyst’s Dilemma (A)‚ Harvard Business School Case‚ 9-394-056. I. COMPETING IN THE GLOBAL ECONOMY: BRIBERY Cases: Changmai Corp.‚ INSEAD Euro-Asia Centre

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    Organization Theory

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    Middle Management Administrative Support Technical Core Source: Based on Henry Mintzberg‚ The Structuring of Organizations (Englewood Cliffs‚ N. J.: Prentice-Hall‚ 1979) 215-297; and Henry Mintzberg‚ “Organization Design: Fashion or Fit?” Harvard Business Review 59 (Jan. – Feb. 1981): 103-116. 1-6 Goals and Strategy Environment Culture Size Structure 1. 2. 3. 4. 5. 6. Technology Formalization Specialization Hierarchy of Authority Centralization Professionalism

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