communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. The porridge that a guest has ordered is not available. Verbal. The best approach in this situation is to speak to the guest face to face and apologise whilst explaining why the porridge is unavailable. 2. A customer has been spoken
Premium Customer service Customer
Satisfied And Highly Satisfied Customers The story of Starbucks transformation from a small independent coffee shop tucked away in a corner of Seattle’s Pike Place Market to a cultural phenomenon spanning the globe is legendary. A number of factors have been attributed to the success - one being a keen understanding of its patrons. There are multiple methods used to obtain customer information and the value derived therein. Customer lifetime value is one. Customers are assets‚ and their values
Premium Revenue Gross profit margin Net present value
SWOT Analysis Opportunities The Bank is very well placed with a good and assured customer base from the level of the government and the public sector business. Many patriotic Nationals will do business with Sample Bank Ltd because they know that the profits of the Bank belong to the people of the country and are used for the country’s development. The availability of modern telecommunication systems and technology will facilitate the improvement and strengthening of the Bank’s international business
Premium Bank Caribbean Community SWOT analysis
good pace and generating a lot of revenues‚ their customer satisfaction was not what they expected. Starbucks had their customers divided into three types: unsatisfied (42%)‚ satisfied (37%) and very satisfied (21%). It is hard to believe that the customer satisfaction would be low when they were obtaining great results worldwide. Such a high number of unsatisfied clients also meant a shift on the average type of customer for Starbucks. Their new average profile is a younger
Premium Customer Starbucks Customer service
Airtel SWOT Analysis • The company analysis has outlined a scenario of the Bharti Airtel. i.e‚ current • scenario‚ future perspective‚ business development‚ retention of customers‚ Hr policies‚ study of different financial reports to know and understand the stand of the company • Bharti Airtel speedy activity is one of its best attributes that has made it gain an international status across the world. It is always updated with the latest data and is highly competent. Quality remains the
Premium Bharti Airtel Marketing Brand
SWOT Analysis Management MGT 521 SWOT Analysis Deciding on a company to invest in should not be done without careful consideration. An analysis should be done first to help determine if the risks of investing in a company are likely to pay dividends. A SWOT analysis is a way to help an investor make that decision. A SWOT analysis is a tool that evaluates the strengths‚ weaknesses‚ opportunities‚ and threats of an organization ("SWOT Analysis‚" n.d.‚ para. 1). Taking the information from
Premium Wal-Mart Fortune 500 Sam Walton
1. SWOT analysis of 2 companies. A. SWOT analysis of AIRTEL : SWOT analysis of VODAFONE : Strength 1.One of the most popular cellular service provider in India 2.One of the largest Telecom operator in the world 3.Only Indian operator‚ with VSNL‚ that has an international submarine cable 4.High brand visibility 5.Strong advertising with ZooZoo concept 6.Tieup with international sports like FormulaOne Weakness 1.Price competition from BSNL and MTNL 2.Untapped Rural
Premium Management Marketing Strategic management
SWOT Analysis By: Jennifer Scriver November 22‚ 2014 BUS/210 Mrs. Kimberly Jones I am doing a SWOT analysis on Rutabaga Sweets located in Washington‚ DC. Rutabaga Sweets is a dessert bar and bakery. People are able to sit around a bar area and watch as their dessert is being made. Having your dessert made in front of you is all part of the experience and what this bakery and restaurant is all about. Rutabaga Sweets is a unique establishment where the dedicated staff is here to provide
Premium Strategic management Management
Conducting a SWOT Analysis A SWOT Analysis takes is a method for examining the Strengths‚ Weaknesses‚ Opportunities‚ and Threats facing a business. It can give you insight into your company’s position in the competitive arena. When carrying out a SWOT analysis to determine how you rate against a competitor‚ the following guides should be used: Strengths Consider your company’s strong points. This should be both from your own and your customers’ points of view. Don’t be modest; be realistic
Premium SWOT analysis Customer service Strategic management
Garden and large holiday dwellings since their main target market is families. Ancasa AllSuites Resort and Spa offers comfortable facilities such as accommodation‚ meeting rooms and banquet‚ recreational activities‚ sea sport activities and dining services. The uniqueness of Ancasa is where they offer large holiday dwellings that could accommodate a family of four or more. Ancasa offers varieties of bedroom apartments that have been furnished with ethnic interior décor and spacious living room. Other
Premium Hotel Kuala Lumpur Negeri Sembilan